French-Speaking Client Services Specialist - Book Solutions

Ingram Content Group; Wolverton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

23 days holiday + bank holidays

Life Assurance

Learning & Development

Free onsite parking

Hot drinks on site

Onsite refreshments

Long service awards

Cycle to work scheme

Healthcare cash plan

Job summary

Ingram Content Group in the United Kingdom is seeking an experienced customer support specialist to assist publishers and customers across IngramSpark/Lightning Source offerings. You will engage via phone, email and chat, resolving issues and guiding clients through service options.

Ideal candidates have 3+ years in a related field, strong English communication, and the ability to adapt in a fast-paced environment while coordinating with global teams.

Qualifications

• Minimum of three years’ work experience in a related industry/field.
• Proven ability to communicate clearly in written and spoken English.
• O Level/GSCE level education is required.
• Flexibility to travel if required.

Responsibilities

• Act as primary contact for customers via phone, email and chat.
• Coordinate with Sales, Premedia and Operations to resolve requests.
• Upsell when appropriate to drive sales growth.
• Maintain up-to-date knowledge of Ingram services to advise customers accurately.
• Record customer requirements in internal systems and follow up with timely updates.
• Liaise with internal teams across US, UK and AU to meet customer needs.
• Attend recurring virtual meetings to provide high-level service and support.
• Ensure accurate and timely responses to inquiries and complaints.

Skills

French speaking

Strong communication

Prioritisation

Fast-paced environment

Critical thinking

Multitasking

English proficiency

Relationship building

Education

O Level/GSCE level education

Job description

Ingram Content Group in the United Kingdom is seeking an experienced customer support specialist to assist publishers and customers across IngramSpark/Lightning Source offerings. You will engage via phone, email and chat, resolving issues and guiding clients through service options.

Ideal candidates have 3+ years in a related field, strong English communication, and the ability to adapt in a fast-paced environment while coordinating with global teams.