Client Success & Services Coordinator

Ingram Content Group; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Generous Holiday Allowance — 23 days +

Life Assurance

Learning & Development Opportunities

Free Onsite Parking

Complimentary Hot Drinks

Onsite Refreshments

Long Service Awards

Cycle to Work Scheme

Healthcare Cash Plan

Job summary

Ingram Content Group is seeking a proactive Customer Service professional to support publishers and readers with IngramSpark/Lightning Source offerings. You will handle inquiries, resolve issues, and collaborate with sales, premedia, and operations to ensure outstanding service.

The role requires strong communication and organizational skills in a fast-paced environment, with opportunities for personal development and a competitive salary package.

Qualifications

• Minimum of three years’ work experience in a related industry/field.

Responsibilities

• Provides frontline customer support via phone, email and chat.
• Liaises with internal teams across US, UK, and AU to meet customer needs.
• Upsells offerings to increase sales volume.
• Maintains up-to-date knowledge of Ingram services to advise customers accurately.
• Resolves customer questions and issues with timely, satisfactory responses.

Skills

French language

Communication skills

Time management

Multi-tasking

Active listening

Attention to detail

Customer service

Education

O Level/GCSE level education

Tools

CRM systems

Job description

Ingram Content Group is seeking a proactive Customer Service professional to support publishers and readers with IngramSpark/Lightning Source offerings. You will handle inquiries, resolve issues, and collaborate with sales, premedia, and operations to ensure outstanding service.

The role requires strong communication and organizational skills in a fast-paced environment, with opportunities for personal development and a competitive salary package.