Publisher AdTech Technical Account Manager (Hybrid)

PubMatic, Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Paid leave

Development opportunities

Wellness initiatives

Team activities

Job summary

PubMatic’s Customer Success team in EMEA is looking for a Publisher Technical Account Manager (AdTech) to oversee technical integrations, optimize performance and help publishers maximise the value of our platform. This hands-on role sits at the intersection of ad technology and client success.

You’ll own onboarding, manage Tier 1 omnichannel accounts, provide proactive support within SLAs, and collaborate with Sales, Product, Marketing and Engineering to deliver tailored implementation plans

Qualifications

• Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks.
• Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial.
• Strong analytical skills, with experience working with complex datasets to identify trends and root causes.
• Confidence using Excel for analysis and reporting.
• Ability to manage onboarding, client support, and optimisation simultaneously.
• Clear communication skills, with the ability to explain technical concepts to a range of audiences.
• A structured, detail‑oriented approach and a collaborative mindset.

Responsibilities

• Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform.
• Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard.
• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues.
• Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations.
• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans.
• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency.
• Respond to and resolve integration issues, discrepancies, and brand safety escalations.
• Generate and interpret performance reports, turning data into clear client insights.
• Build strong client relationships, identifying growth opportunities and supporting revenue targets.

Skills

Experience in programmatic advertising

SSPs & Prebid wrappers familiarity

Analytical skills

Excel for analysis

Onboarding & client support

Clear communication

Structured & detail-oriented

Job description

PubMatic’s Customer Success team in EMEA is looking for a Publisher Technical Account Manager (AdTech) to oversee technical integrations, optimize performance and help publishers maximise the value of our platform. This hands-on role sits at the intersection of ad technology and client success.

You’ll own onboarding, manage Tier 1 omnichannel accounts, provide proactive support within SLAs, and collaborate with Sales, Product, Marketing and Engineering to deliver tailored implementation plans