Publisher Technical Account Manager (AdTech)

PubMatic, Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Paid leave

Development opportunities

Wellness initiatives

Team activities

Job summary

PubMatic’s Customer Success team in EMEA is looking for a Publisher Technical Account Manager (AdTech) to oversee technical integrations, optimize performance and help publishers maximise the value of our platform. This hands-on role sits at the intersection of ad technology and client success.

You’ll own onboarding, manage Tier 1 omnichannel accounts, provide proactive support within SLAs, and collaborate with Sales, Product, Marketing and Engineering to deliver tailored implementation plans

Qualifications

• Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks.
• Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial.
• Strong analytical skills, with experience working with complex datasets to identify trends and root causes.
• Confidence using Excel for analysis and reporting.
• Ability to manage onboarding, client support, and optimisation simultaneously.
• Clear communication skills, with the ability to explain technical concepts to a range of audiences.
• A structured, detail‑oriented approach and a collaborative mindset.

Responsibilities

• Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform.
• Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard.
• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues.
• Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations.
• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans.
• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency.
• Respond to and resolve integration issues, discrepancies, and brand safety escalations.
• Generate and interpret performance reports, turning data into clear client insights.
• Build strong client relationships, identifying growth opportunities and supporting revenue targets.

Skills

Experience in programmatic advertising

SSPs & Prebid wrappers familiarity

Analytical skills

Excel for analysis

Onboarding & client support

Clear communication

Structured & detail-oriented

Job description

Publisher Technical Account Manager (AdTech)

Department: Client Operations

About the Role

Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.

As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands‑on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.

If you enjoy solving complex problems, working cross‑functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high‑growth environment.

What You’ll Do

• Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
• Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
• Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
• Respond to and resolve integration issues, discrepancies, and brand safety escalations
• Generate and interpret performance reports, turning data into clear client insights
• Build strong client relationships, identifying growth opportunities and supporting revenue targets

What You’ll Bring

• Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
• Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
• Strong analytical skills, with experience working with complex datasets to identify trends and root causes
• Confidence using Excel for analysis and reporting
• Ability to manage onboarding, client support, and optimisation simultaneously
• Clear communication skills, with the ability to explain technical concepts to a range of audiences
• A structured, detail‑oriented approach and a collaborative mindset

If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.

Additional Information

Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good‑faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non‑discriminatory criteria such as experience, skills, and location.

Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.

Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.

Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.