Public Services Admin & Complaints Officer

Great Yarmouth; Great Yarmouth; On-site; GBP 20,000 - 26,000; Part time

Job summary

Great Yarmouth Borough Council is seeking a proactive administrator within the Environmental Services Department. Based in the Business Support Team, you will receive, log, and process complaints and enquiries from the public and businesses, ensuring data is captured accurately and information entered correctly.

The role requires calm handling of challenging situations and a commitment to high standards of service.

Qualifications

• Experience in a similar role with customer service focus.
• Strong organisational and communication skills.
• Able to use IT systems and log information accurately.

Responsibilities

• Receive, log and process complaints and enquiries from the public and businesses.
• Provide high-quality administrative support for smooth operations of the service.
• Utilise IT systems, raise purchase orders and assist with processing invoices.
• Organise and attend meetings, including taking accurate minutes.
• Support day-to-day operational tasks across the Department.

Skills

Communication skills

MS Word/Excel

Organisational skills

Tools

Microsoft Word

Excel

Job description

Great Yarmouth Borough Council is seeking a proactive administrator within the Environmental Services Department. Based in the Business Support Team, you will receive, log, and process complaints and enquiries from the public and businesses, ensuring data is captured accurately and information entered correctly.

The role requires calm handling of challenging situations and a commitment to high standards of service.