Cross-Dept Complaints & FOI Coordinator

Applefields School; Northallerton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Local government pension scheme 15.1%

Salary sacrifice schemes

Employee discounts

Travel loans

Health Assured

Job summary

North Yorkshire County Council is seeking a Complaints Support Officer within the Community Development Directorate at County Hall, Northallerton. The role involves logging and coordinating complaints across Planning, Housing, Economic Development, Regeneration, Tourism and Skills, and Culture, Leisure, Arts, Libraries and Sport.

You will work with Complaints Officers to allocate cases, draft acknowledgements and responses, and ensure timescales are met in line with corporate policy, while

Qualifications

• Must possess strong organisational and communication skills.
• Ability to handle sensitive information with confidentiality.
• Experience using IT systems and working to KPIs.

Responsibilities

• Log and coordinate complaints across Community Development services.
• Allocate cases to investigating officers and draft acknowledgements and responses.
• Ensure complaint responses are delivered within agreed timescales and policy.
• Support coordination of MP enquiries and FOI requests.

Job description

North Yorkshire County Council is seeking a Complaints Support Officer within the Community Development Directorate at County Hall, Northallerton. The role involves logging and coordinating complaints across Planning, Housing, Economic Development, Regeneration, Tourism and Skills, and Culture, Leisure, Arts, Libraries and Sport.

You will work with Complaints Officers to allocate cases, draft acknowledgements and responses, and ensure timescales are met in line with corporate policy, while