Public Sector User Researcher: Discovery to Live

Ubds-Group; Manchester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Training opportunities

Private medical cover

Discretionary bonus

Holiday entitlement 25 days + extended

Pension scheme

Death in service

Job summary

UBDS Group is seeking a User Researcher to work in multidisciplinary delivery teams, planning and conducting research to inform service design and delivery in public sector projects. You’ll translate insights into concrete recommendations and support teams across discovery to live phases, ensuring inclusivity, ethical practice and adherence to GDS standards.

You’ll collaborate with designers, product managers and engineers, turning evidence into action and helping services improve for users

Responsibilities

• Plan and conduct user research to understand user needs and pain points across digital and non-digital public services.
• Choose and apply qualitative and quantitative research methods (interviews, usability tests, surveys, diary studies).
• Collaborate with product managers and designers to shape problem statements and research questions.
• Synthesize findings into clear, actionable insights to inform design and delivery.
• Communicate outcomes via artefacts like insight reports, personas, journey maps and playback sessions.
• Support teams to iterate services based on evidence across discovery, alpha, beta and live phases.
• Ensure research is inclusive, ethical and aligned with accessibility and safeguarding considerations.
• Work in line with Government Digital Service (GDS) standards and support service assessments.
• Contribute to building research capability by sharing methods and insights.

Skills

User research

Research methods

Delivery phases

Synthesis of insights

GDS standards

Ethics & data protection

Job description

UBDS Group is seeking a User Researcher to work in multidisciplinary delivery teams, planning and conducting research to inform service design and delivery in public sector projects. You’ll translate insights into concrete recommendations and support teams across discovery to live phases, ensuring inclusivity, ethical practice and adherence to GDS standards.

You’ll collaborate with designers, product managers and engineers, turning evidence into action and helping services improve for users