Public Sector Technical Delivery Lead (Hybrid)

53 Stations; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Altana, the network for trusted trade, seeks a Technical Account Manager in London with hybrid work options. You will guide public sector customers in operating Altana’s platform, drive adoption, enablement, and value realization, and act as the day‑to‑day relationship manager focusing on outcomes.

You will wrangle cross‑functional teams to deliver customer value, own deployments, conduct QBRs, and push for expansion opportunities while collaborating with Product, Engineering, and Sales teams.

Qualifications

• 4–6 years of customer management, technology delivery, or consulting experience, with government stakeholders preferred.
• Ability to translate complex data/tech concepts to non-technical audiences.
• History of expanding technical accounts year over year or delivering complex software projects.

Responsibilities

• Manage end‑to‑end deployments and technical work streams, prioritising and delivering on time.
• Become a power user of Atlas platform and help Public Sector customers realise value.
• Lead Quarterly Business Reviews and relay feedback to Altana teams.
• Respond to user queries and scale TAM processes as the customer base grows.
• Synthesise feedback for product teams and influence roadmap.
• Define specifications for new or expanded features with Product & Engineering.
• Collaborate with Implementation, Sales Engineering, and Account Execs to identify growth opportunities.
• Balance strategic thinking with day‑to‑day account management to meet commercial goals.

Skills

Account management

Customer success

Public sector

Stakeholder management

Communication

Data analysis

Tools

SQL

Job description

Altana, the network for trusted trade, seeks a Technical Account Manager in London with hybrid work options. You will guide public sector customers in operating Altana’s platform, drive adoption, enablement, and value realization, and act as the day‑to‑day relationship manager focusing on outcomes.

You will wrangle cross‑functional teams to deliver customer value, own deployments, conduct QBRs, and push for expansion opportunities while collaborating with Product, Engineering, and Sales teams.