Public Sector Service Development Manager (Hybrid)

EDF Energy; Exeter; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Job summary

EDF Energy is seeking a Service Development Manager for a 12-month fixed-term contract in Exeter. The role focuses on strengthening how we serve Public Sector customers, aligning delivery with strategy, and driving improvements that boost satisfaction and long-term partnerships.

This hybrid role requires monthly office presence in Exeter and flexible home working, with cross-functional collaboration across Sales, Structuring and Customer Success teams to onboard and manage frameworks and ensure

Qualifications

• Experience in customer-focused service improvement or stakeholder engagement.
• Ability to influence senior stakeholders and build credibility.
• Experience with complex stakeholder environments.
• Energy sector or regulated environment preferred.

Responsibilities

• Acting as the strategic link between customers, framework providers, and operational teams across the business
• Building and maintaining strong relationships with public sector customers, framework providers, and senior stakeholders
• Reviewing customer journey performance and identifying opportunities to improve service delivery and operational outcomes
• Supporting the resolution of complex customer issues and escalations by coordinating activity across multiple teams
• Representing the business at customer and framework meetings, events, and stakeholder forums
• Driving continuous improvement initiatives that enhance customer experience and deliver positive outcomes at scale
• Collaborating with operational leaders and subject matter experts to overcome challenges and implement effective solutions

Skills

Stakeholder mgmt

Service improvement

Senior stakeholders

Cross-functional

Communication

Job description

EDF Energy is seeking a Service Development Manager for a 12-month fixed-term contract in Exeter. The role focuses on strengthening how we serve Public Sector customers, aligning delivery with strategy, and driving improvements that boost satisfaction and long-term partnerships.

This hybrid role requires monthly office presence in Exeter and flexible home working, with cross-functional collaboration across Sales, Structuring and Customer Success teams to onboard and manage frameworks and ensure