Public Sector Energy Service Strategy Manager

EDF (UK); Exeter; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Job summary

EDF (UK) is seeking a Service Development Manager for a 12‑month fixed-term contract to strengthen service delivery for public sector customers. The role is hybrid with monthly Exeter office visits and flexible home working to support collaboration and stakeholder engagement.

You will work across Sales, Structuring and Customer Success to drive onboarding, ongoing management and continuous service improvements, leveraging data to deliver measurable impact.

Qualifications

• Experience in customer-focused service improvement or stakeholder engagement roles.
• Ability to build credibility with senior stakeholders.
• Experience managing relationships across customers, frameworks, and operational teams.
• Proven ability to use data to identify service improvements.
• Strong communication, coordination, and problem-solving skills.
• Experience in energy sector or regulated environments preferred.

Responsibilities

• Act as the strategic link between customers, framework providers, and operations.
• Build relationships with public sector customers and senior stakeholders.
• Review customer journey performance and identify improvement opportunities.
• Coordinate across multiple teams to resolve complex customer issues.
• Represent the business at meetings, events, and forums.
• Drive continuous improvement initiatives at scale.
• Collaborate with operational leaders to implement solutions.

Skills

Stakeholder engagement

Account management

Relationship building

Communication

Problem-solving

Energy sector experience (preferred)

Job description

EDF (UK) is seeking a Service Development Manager for a 12‑month fixed-term contract to strengthen service delivery for public sector customers. The role is hybrid with monthly Exeter office visits and flexible home working to support collaboration and stakeholder engagement.

You will work across Sales, Structuring and Customer Success to drive onboarding, ongoing management and continuous service improvements, leveraging data to deliver measurable impact.