Hybrid Customer Service Portfolio Lead – Impact & Growth

HPC Jobs Service; Exeter; Hybrid; GBP 41.000 - 50.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Bonus potential

Pension scheme

Zusammenfassung

EDF is seeking a Customer Service Portfolio Manager in Exeter on a 12-month fixed-term, hybrid basis (home and Exeter office). Starting salary £45,760 per year. You’ll lead a team delivering exceptional service to strategic customers and partners, shaping customer experiences and driving performance.

You will collaborate across the business, support talent development, and influence outcomes for customers and EDF as part of a broader transformation in UK customer service.

Qualifikationen

• Proven experience leading teams and creating a high-performance environment
• Strong understanding of customer experience principles and how operational processes impact customer experience
• Demonstrable experience leading teams through change and embedding continuous improvement initiatives
• Exceptional communication and interpersonal skills with the ability to influence and inspire teams and stakeholders
• Experience navigating changing priorities with resilience, adaptability, and sound decision-making
• Strong relationship-building and stakeholder management skills across multiple workstreams
• Confidence engaging directly with customers and TPIs to build trust and support strong, effective relationships
• Excellent planning and organisational skills, with the ability to translate business strategy into clear objectives and priorities

Aufgaben

• Leading, coaching, and developing a team to deliver excellent customer service and performance outcomes
• Driving a culture of continuous improvement, accountability, and high performance
• Managing customer service delivery, escalations, complaints, and service level commitments
• Engaging directly with customers and TPIs to understand their needs, build trust, and support strong, effective relationships
• Building strong relationships with internal stakeholders to improve customer outcomes and operational performance
• Supporting the development and delivery of strategic plans aligned to business objectives

Jobbeschreibung

EDF is seeking a Customer Service Portfolio Manager in Exeter on a 12-month fixed-term, hybrid basis (home and Exeter office). Starting salary £45,760 per year. You’ll lead a team delivering exceptional service to strategic customers and partners, shaping customer experiences and driving performance.

You will collaborate across the business, support talent development, and influence outcomes for customers and EDF as part of a broader transformation in UK customer service.