Public Sector Service Designer — Lead National Transformation

Identify Solutions; Liverpool; On-site; GBP 63,000 - 77,000; Full time

Job summary

A leading digital transformation agency in Liverpool is seeking a Service Designer to lead service design for national public sector projects. The ideal candidate will have strong experience in service design within the UK public sector and a solid understanding of the GDS Service Standard. This role involves leading workshops, overseeing service designs, and ensuring user-centered approaches are prioritized. The position offers a hybrid work model after an initial six-month on-site period.

Qualifications

• Strong experience designing services in the UK public sector.
• Solid understanding of the GDS Service Standard.
• Confident working in complex, multi-stakeholder environments.

Responsibilities

• Lead service design across Discovery, Alpha, Beta and Live.
• Oversee co-design workshops and turn user insights into service improvements.
• Support GDS service assessments and champion user-centred design.

Skills

Service design in public sector

Understanding of GDS Service Standard

Experience in multi-stakeholder environments

Job description

A leading digital transformation agency in Liverpool is seeking a Service Designer to lead service design for national public sector projects. The ideal candidate will have strong experience in service design within the UK public sector and a solid understanding of the GDS Service Standard. This role involves leading workshops, overseeing service designs, and ensuring user-centered approaches are prioritized. The position offers a hybrid work model after an initial six-month on-site period.