Public Sector Revenues & Benefits Implementation Consultant

Civica; United Kingdom; Remote; GBP 55,000 - 95,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension contributions

Life Assurance

Critical Illness Cover

EV Scheme

Health Cash Plan

Dental Insurance

Affinity Groups

Bounty Bonus

Job summary

Civica, a UK-based software provider for local government, seeks an Implementation Consultant for Revenues & Benefits to work with local authority customers to implement and optimise Civica's Revenues & Benefits solutions, ensuring they gain maximum value and achieve successful outcomes.

You'll lead implementations, run discovery workshops, configure software, deliver training, support data migration, and guide stakeholders to successful project outcomes.

Qualifications

• Experience implementing or supporting Revenues & Benefits software solutions.
• Knowledge of local government Revenues & Benefits processes (Council Tax, Business Rates, Housing Benefits).
• Experience in consultancy, implementation or customer-facing roles.
• Strong stakeholder management and communication skills.
• Ability to translate business requirements into effective solutions.
• Excellent problem-solving and analytical skills.
• Experience delivering workshops, training, or user engagement activities.

Responsibilities

• Leading the implementation of Civica Revenues & Benefits solutions for local authority customers.
• Running discovery workshops to understand customer processes, requirements and objectives.
• Configuring software solutions to meet customer needs and best practice standards.
• Delivering training, demonstrations and knowledge transfer sessions to end users.
• Supporting data migration, testing and go-live activities.
• Providing expert guidance on Revenues & Benefits processes and system capabilities.
• Managing implementation risks, issues and dependencies throughout the project lifecycle.
• Building strong relationships with customer stakeholders.
• Working closely with Project Managers, Customer Success Managers, Product teams and Support teams to deliver successful outcomes.

Skills

Implementation project management

Stakeholder management

Requirements gathering

Training delivery

Data migration support

Problem solving

Analytical skills

Workshop facilitation

Team collaboration

Job description

Civica, a UK-based software provider for local government, seeks an Implementation Consultant for Revenues & Benefits to work with local authority customers to implement and optimise Civica's Revenues & Benefits solutions, ensuring they gain maximum value and achieve successful outcomes.

You'll lead implementations, run discovery workshops, configure software, deliver training, support data migration, and guide stakeholders to successful project outcomes.