Implementation Consultant - Revs and Bens

Civica; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Contribution (employer)

Life Assurance

Critical Illness Cover

Dental Insurance

EV Scheme

Affirmative Groups

Bounty Bonus

Job summary

Civica in the United Kingdom is seeking an Implementation Consultant - Revenues & Benefits to work with local authority customers, delivering end-to-end configuration, workshops and training to maximise value from Civica's software.

You will lead discovery, configure solutions, manage data migration and risks, and collaborate with project managers and product teams to ensure successful go-lives and measurable business outcomes.

Qualifications

• Experience implementing or supporting Revenues & Benefits software solutions.
• Knowledge of local government Revenues & Benefits processes, including Council Tax, Business Rates and/or Housing Benefits.
• Experience working in a consultancy, implementation or customer-facing role.
• Strong stakeholder management and communication skills.
• The ability to gather and translate business requirements into effective solutions.
• Excellent problem-solving and analytical skills.
• Experience delivering workshops, training or user engagement activities.
• A collaborative approach with a focus on customer success.

Responsibilities

• Leading the implementation of Civica Revenues & Benefits solutions for local authority customers.
• Running discovery workshops to understand customer processes, requirements and objectives.
• Configuring software solutions to meet customer needs and best practice standards.
• Delivering training, demonstrations and knowledge transfer sessions to end users.
• Supporting data migration, testing and go-live activities.
• Providing expert guidance on Revenues & Benefits processes and system capabilities.
• Managing implementation risks, issues and dependencies throughout the project lifecycle.
• Building strong relationships with customer stakeholders.
• Working closely with Project Managers, Customer Success Managers, Product teams and Support teams to deliver successful outcomes.

Skills

Implementation

Stakeholder management

Requirements gathering

Training delivery

Data migration

Solution configuration

Problem solving

Job description

At Civica, we create software that helps deliver critical services to citizens around the world. Our Revenues & Benefits solutions support local authorities in delivering vital services to communities, helping them manage council tax, business rates and benefits administration effectively.

We're looking for an Implementation Consultant - Revenues & Benefits to join our Customer team. You'll work with local authority customers to successfully implement and optimise Civica's Revenues & Benefits solutions, ensuring they gain maximum value from their investment and achieve successful business outcomes.

What You’ll Be Doing

• Leading the implementation of Civica Revenues & Benefits solutions for local authority customers
• Running discovery workshops to understand customer processes, requirements and objectives
• Configuring software solutions to meet customer needs and best practice standards
• Delivering training, demonstrations and knowledge transfer sessions to end users
• Supporting data migration, testing and go-live activities
• Providing expert guidance on Revenues & Benefits processes and system capabilities
• Managing implementation risks, issues and dependencies throughout the project lifecycle
• Building strong relationships with customer stakeholders
• Working closely with Project Managers, Customer Success Managers, Product teams and Support teams to deliver successful outcomes

Requirements

• Experience implementing or supporting Revenues & Benefits software solutions
• Knowledge of local government Revenues & Benefits processes, including Council Tax, Business Rates and/or Housing Benefits
• Experience working in a consultancy, implementation or customer-facing role
• Strong stakeholder management and communication skills
• The ability to gather and translate business requirements into effective solutions
• Excellent problem-solving and analytical skills
• Experience delivering workshops, training or user engagement activities
• A collaborative approach with a focus on customer success

Why join Civica?

At Civica, you’ll help local authorities deliver services that have a direct impact on communities across the UK. You’ll join a team that values collaboration, innovation and customer success while providing opportunities for professional growth and development.

Why You’ll Love Working with Us

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here’s what you can expect:

Benefits

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
• Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions - 5% employer match to support your future.
• Income Protection - Up to 75% salary cover for long-term illness.
• Life Assurance - 4x salary tax-free lump sum.
• Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance - Fast access to private healthcare.
• Health Cash Plan - Claim back physio, therapies & more.
• Dental Insurance - Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles.
• Affinity Groups - Join employee-led communities.
• Bounty Bonus - Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.