Public Sector Operations & Orders Specialist

Phoenix Software; Pocklington; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

On-site role at HQ in Pocklington

Job summary

Phoenix Software, UK-based IT solutions and managed services provider, is seeking an organised Operations Administrator to support order processing, pricing and supplier liaison. You will manage orders, raise POs, maintain pricing data, and work with sales to ensure accuracy and timely delivery.

The role is based at our HQ in Pocklington with a minimum 2 days on-site each week. A strong administrative background and proficiency with Excel and internal systems are essential for success in this

Qualifications

• Experience in administrative, operations, or order processing role
• Strong organisational skills and ability to manage multiple tasks
• Excellent communication and stakeholder management
• Proficient with Excel and internal business systems

Responsibilities

• Act as central point of contact for operational queries from internal teams, customers, suppliers, and vendors
• Manage shared Operations inboxes, ensuring queries are handled accurately and timely
• Process customer orders, agreements, and licensing contracts with high accuracy
• Raise and manage purchase orders, ensuring timely processing and order completion
• Work closely with sales teams to validate and process orders correctly
• Liaise with suppliers, manufacturers, and partners to manage orders and updates
• Maintain product pricing and ensure pricing data is accurate
• Run and maintain operational reports to support sales activity
• Manage renewals, reminders and ongoing customer contract activity
• Support after-sales activity including returns and delivery issues
• Build and maintain relationships with suppliers and internal stakeholders
• Assist with supplier engagement and pricing discussions
• Maintain records and agreement tracking through to completion
• Ensure operational processes follow company policies including information security
• Identify opportunities to improve processes and efficiency
• Support wider Operations team with ad-hoc tasks

Skills

Administrative experience

Organisational skills

Attention to detail

Excel

Communication

Stakeholder relationships

Problem solving

Ownership

Work under pressure

Team oriented

Process improvement

Tools

Microsoft Office

Job description

Phoenix Software, UK-based IT solutions and managed services provider, is seeking an organised Operations Administrator to support order processing, pricing and supplier liaison. You will manage orders, raise POs, maintain pricing data, and work with sales to ensure accuracy and timely delivery.

The role is based at our HQ in Pocklington with a minimum 2 days on-site each week. A strong administrative background and proficiency with Excel and internal systems are essential for success in this