Public Sector Client Advisor/Relationship Manager

Arthur J. Gallagher & Co. (AJG); Manchester; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach local impact

Job summary

Gallagher in Manchester is seeking a detail-oriented Client Service Administrator for Public Sector accounts. You will support day-to-day servicing, renewal coordination, and maintain accurate records, while building insurance knowledge.

You will work with insurers and internal teams, meet deadlines, and develop professionally towards Cert CII, with a collaborative, client-focused culture and opportunities for career growth.

Qualifications

• Desirable experience in insurance, financial services or client service.
• Willingness to develop technical insurance knowledge.
• Strong client service skills and professional approach.
• Clear written and verbal communication with clients, insurers and colleagues.
• Attention to detail and timely, accurate work.
• Good organisation to prioritise tasks and meet deadlines.

Responsibilities

• Support day-to-day servicing of a portfolio of Public Sector clients.
• Assist with renewal preparation and coordination, gathering underwriting information and insurer terms.
• Process mid-term adjustments and insurer correspondence; handle client requests.
• Communicate clearly with clients, insurers and colleagues; provide timely updates.
• Collaborate with peers and wider teams to deliver high-quality client service.
• Maintain accurate client records and policy documentation across systems.
• Identify and escalate potential compliance issues promptly.
• Manage workload, prioritising competing demands and deadlines.
• Develop technical knowledge through training and practical experience.

Skills

Client service

Communication

Microsoft Office

Organisational skills

Regulatory awareness

Education

CII certification (Cert CII)

Tools

CRM systems

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

This role sits within the client service team and is suited to someone who is organised, client-focused and committed to delivering accurate, timely and high-quality service. You will support the day-to-day servicing of Public Sector clients while building your insurance knowledge and experience.

Our Public Sector team is a fast-paced, collaborative and ambitious group of professionals who are committed to delivering excellent outcomes for our clients. We are looking for someone who shares that commitment, enjoys working as part of a team and brings a proactive approach to learning, problem-solving and continuous improvement.

In this role, you will support a portfolio of Public Sector clients, helping to deliver their ongoing service and renewal requirements. You will communicate clearly and professionally with clients, insurers and internal stakeholders, ensuring actions are progressed and clients are kept informed. Reporting to the Team Manager, you will work closely with peers, Client Directors and wider internal teams. You will be expected to take ownership of your work, maintain accurate records, meet agreed deadlines and continue developing your technical knowledge and client service capability.

How you'll make an impact

• Support the day-to-day servicing of a portfolio of Public Sector clients, delivering work accurately, promptly and in line with agreed service standards.
• Assist with renewal preparation and coordination, including gathering underwriting information, requesting insurer terms and preparing clear and accurate client documentation.
• Process mid-term adjustments, policy queries, insurer correspondence and other client requests, seeking guidance on more complex matters where required.
• Communicate clearly and professionally with clients, insurers and colleagues, providing timely updates and managing routine expectations effectively.
• Work collaboratively with peers, Client Directors and wider teams to support consistent and high-quality client service.
• Maintain accurate and complete client records, policy documentation, insurer correspondence and internal systems, with strong attention to detail.
• Apply regulatory and internal policy requirements, identifying and escalating potential issues promptly and appropriately.
• Take responsibility for managing your workload, prioritising competing demands and meeting service, renewal and compliance deadlines.
• Build technical knowledge through training, coaching and practical experience, contributing ideas and sharing learning to improve team processes and the client experience.

About You

• Experience in an insurance, financial services or client service environment is desirable, with a willingness to develop technical insurance knowledge.
• A commitment to professional development, ideally working towards Chartered Insurance Institute qualifications such as Cert CII.
• Strong client service skills and a professional, helpful and responsive approach.
• Clear written and verbal communication skills, with the ability to build effective working relationships with clients, insurers and colleagues.
• Strong attention to detail and a commitment to producing accurate, complete and timely work.
• Good organisational skills, with the ability to prioritise tasks, manage competing demands and meet agreed deadlines.
• An understanding of the importance of compliance, confidentiality and accurate record-keeping within a regulated environment.
• A proactive, collaborative and solutions-focused approach, with the confidence to ask questions and seek support when needed.
• Proficient in Microsoft Office and comfortable learning client management systems and other digital tools.
• Eligible to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know