Public Health Connector & Patient Concierge

Buckinghamshire Healthcare Trust; Aylesbury, High Wycombe; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

NHS Pension scheme

Annual leave entitlement

NHS discount schemes

Health and wellbeing services

Job summary

Buckinghamshire Healthcare NHS Trust is recruiting for a Clinical Health Connector to welcome, coordinate and manage all incoming contacts at Health on the High Street sites. You will guide the public to appropriate services, deliver a high-quality, patient-centric experience, and provide telephone and administrative support.

The post requires proficiency in IT systems and excellent communication skills, with flexibility to travel between sites as needed.

Qualifications

• Experience in data collection and customer services is advantageous.
• Strong communication and interpersonal skills are essential.
• Ability to work effectively in a team and manage information accurately.

Responsibilities

• Assist in the collection and management of health-related data.
• Provide exceptional customer service to patients and visitors.
• Support the healthcare team in various administrative tasks.
• Ensure accurate and timely documentation of patient information.
• Work independently with support and escalation routes in place.
• Flexibility to work and travel across both sites.

Skills

Communication skills

Customer service

IT systems proficiency

Job description

Buckinghamshire Healthcare NHS Trust is recruiting for a Clinical Health Connector to welcome, coordinate and manage all incoming contacts at Health on the High Street sites. You will guide the public to appropriate services, deliver a high-quality, patient-centric experience, and provide telephone and administrative support.

The post requires proficiency in IT systems and excellent communication skills, with flexibility to travel between sites as needed.