Clinical Health Connector

BUCKINGHAMSHIRE HEALTHCARE NHS TRUST; Aylesbury; On-site; GBP 21,000 - 28,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Health Connector to welcome, coordinate and manage all incoming contacts at our High Street sites. You will ensure a patient-centric, efficient first contact experience and guide people to appropriate services, using clear communication across phone, online and chat channels.

The role involves data collection, accurate documentation, and supporting the healthcare team with administrative tasks in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Ability to collect and manage data.
• Strong teamwork and collaboration abilities.
• Attention to detail and organisational skills.

Responsibilities

• Welcome, coordinate and manage all incoming contacts at Health on the High Street sites.
• Provide telephone and administrative support with a patient-centred approach.
• Assist in documentation of patient information accurately and timely.
• Support healthcare team with administrative tasks and data collection.
• Guide the public to appropriate services and healthcare professionals, delivering high-quality service.

Skills

Communication

Customer service

Data collection

Teamwork

Attention to detail

Tools

IT systems

Job description

The Health Connector will play a vital role in ensuring the public of Buckinghamshire receive the right care, in the right place, at the right time. You will be responsible for welcoming, coordinating and managing all incoming contacts coming into the Health on the High Street sites, ensuring every interaction contributes to improved health outcomes - Making Every Contact Count (MECC).,

• Assist in the collection and management of health-related data.
• Provide exceptional customer service to patients and visitors.
• Support the healthcare team in various administrative tasks.
• Ensure accurate and timely documentation of patient information.
• The role will involve working independently with support and escalation routes in place.
  In this role, you will guide the public to appropriate services and healthcare professionals, delivering a high-quality, patient-centric experience. You will provide telephone and administrative support, demonstrating exceptional communication skills and the ability to work efficiently under pressure in a fast-paced environment. Proficiency in IT systems, digital platforms, and communication channels - including telephone, online, and chat services - is essential., Previous experience in data collection and customer services is highly advantageous.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Attention to detail and organisational skills.
  Why colleagues think we are"a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.