Health Access Navigator — MECC & Patient Care

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 21,000 - 28,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Health Connector to welcome, coordinate and manage all incoming contacts at our High Street sites. You will ensure a patient-centric, efficient first contact experience and guide people to appropriate services, using clear communication across phone, online and chat channels.

The role involves data collection, accurate documentation, and supporting the healthcare team with administrative tasks in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Ability to collect and manage data.
• Strong teamwork and collaboration abilities.
• Attention to detail and organisational skills.

Responsibilities

• Welcome, coordinate and manage all incoming contacts at Health on the High Street sites.
• Provide telephone and administrative support with a patient-centred approach.
• Assist in documentation of patient information accurately and timely.
• Support healthcare team with administrative tasks and data collection.
• Guide the public to appropriate services and healthcare professionals, delivering high-quality service.

Skills

Communication

Customer service

Data collection

Teamwork

Attention to detail

Tools

IT systems

Job description

Buckinghamshire Healthcare NHS Trust is seeking a Health Connector to welcome, coordinate and manage all incoming contacts at our High Street sites. You will ensure a patient-centric, efficient first contact experience and guide people to appropriate services, using clear communication across phone, online and chat channels.

The role involves data collection, accurate documentation, and supporting the healthcare team with administrative tasks in a fast-paced environment.