Pub Team Leader: Deliver Exceptional Service on Busy Shifts

Greene King; Uphill; Presencial; GBP 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

33% discount for you and 15% for loved ones

Free employee assistance program

50% discount at Greene King Inns

Wagestream access

Up to 30% off retail discounts

Descripción de la vacante

A leading UK pub company is seeking a Team Leader in South Hill to ensure customer satisfaction and effective team coordination. In this role, you will lead by example, maintain high service standards, and manage shift activities. The ideal candidate should have a strong background in customer service with the ability to handle team dynamics effectively. This position offers competitive pay and significant discounts across the company's brands.

Formación

• Experience in a customer-facing role.
• Ability to manage a small team effectively.
• Experience in a busy hospitality environment.

Responsabilidades

• Lead the team to maintain high standards.
• Ensure customer satisfaction at all times.
• Organise and coordinate team activities during shifts.

Conocimientos

Customer service

Conflict resolution

Team coordination

Attention to detail

Adaptability

Positive attitude

Descripción del empleo

• Dept. L4/House: Catherines Inn (Weston-super-Mare) - 08609

Company Description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

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