Hospitality Team Leader: Deliver Memorable Service

Greene King; Colton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

33% staff discount

Free employee assistance program

Enhanced family-friendly policies

50% discount at Greene King Inns

Refer a friend bonus

Access wages before payday

Retail discounts up to 30%

Job summary

Greene King is looking for a dedicated Team Leader at Hungry Horse in Scarborough. In this role, you will lead by example, ensuring that your team is well-prepared and that customers have a memorable experience. Responsibilities include organizing the team, maintaining high bar standards, and resolving any issues that arise.

Greene King offers a competitive salary, generous discounts across their brands, and career development opportunities in a supportive environment.

Qualifications

• Leads by example ensuring the team's needs are met for smooth shifts.
• Maintains high standards for customer satisfaction and service.
• Resolves issues that arise in management's absence.

Responsibilities

• Provides memorable experiences for customers.
• Organizes and coordinates team efforts during busy shifts.
• Ensures safe, clean, and legal bar operations.

Skills

Team leadership

Customer service

Adaptability

Attention to detail

Positive attitude

Job description

• Dept. L4/House: Byways (Crossgates) - 07663

Company Description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

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