Pub Supervisor & Guest Experience Leader

Young'S Pubs; Cambourne; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Free Meals

Weekly pay

28 days holiday per year

20% discount in Young's Pubs

30% discount on overnight stays in Pug

Share Save Scheme

Company Pension Scheme

Job summary

Young's Pubs in Cambourne is seeking a proactive Supervisor to lead shifts, deliver excellent customer service and uphold brand standards. You will train the team, maintain guest satisfaction, and act as a responsible key holder to support smooth service delivery.

The role offers opportunities for development within a hospitable, community-focused pub group with great staff benefits and regular progression pathways at Young's Pubs.

Qualifications

• Excellent customer service and communication.
• Ability to lead shifts and manage a team.
• Strong passion for hospitality and guest experience.

Responsibilities

• Lead shifts and ensure high service standards are met.
• Train and develop team members to maintain consistent guest experiences.
• Handle customer enquiries and resolve issues promptly and professionally.
• Assist with opening/closing duties as a responsible key holder.

Skills

Customer service

Team leadership

Hospitality experience

Job description

Young's Pubs in Cambourne is seeking a proactive Supervisor to lead shifts, deliver excellent customer service and uphold brand standards. You will train the team, maintain guest satisfaction, and act as a responsible key holder to support smooth service delivery.

The role offers opportunities for development within a hospitable, community-focused pub group with great staff benefits and regular progression pathways at Young's Pubs.