Pub Shift Lead — Inspire Teams, Elevate Service

Marston's PLC; Andover; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

30% off at all pubs, restaurants, and…

Reliable hours contract

£4.50 meal deal on shift

Flexible and part-time hours

Marston’s Cheers platform discounts

Health screening discounts

Long service awards

Gym discounts

24-hour GP helpline

Mortgage advice and support

Apprenticeship programmes

Friendly and lively atmosphere

Access to Licensed Trade Charity

Job summary

Marston’s is seeking a Supervisor to join our team at the heart of the pub, helping deliver everyday moments and standout occasions. You’ll lead a busy, fast-paced environment with a focus on delivering a memorable guest experience.

You’ll work with the pub management team to ensure the business runs efficiently and profitably, opening and closing duties, stock management, and cash handling. A hands-on role with opportunities to progress through our internal pathways.

Qualifications

• Experience in a Supervisor or Team Leader role.
• Ability to lead and motivate a team to deliver great guest experiences.
• Experience with opening/closing, stock management and cashing up.
• Strong customer service focus and ability to think on your feet.

Responsibilities

• Lead shifts and oversee pub operations when senior team is away.
• Work with pub management to run the business efficiently.
• Deliver friendly, high-quality service to guests.
• Be a role model for customer service.

Skills

Leadership

Customer service

Initiative

Job description

Marston’s is seeking a Supervisor to join our team at the heart of the pub, helping deliver everyday moments and standout occasions. You’ll lead a busy, fast-paced environment with a focus on delivering a memorable guest experience.

You’ll work with the pub management team to ensure the business runs efficiently and profitably, opening and closing duties, stock management, and cash handling. A hands-on role with opportunities to progress through our internal pathways.