Pub General Manager: Lead Team, Drive Great Hospitality

Shepherd Neame Limited; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Early wage access

Food & drink discount

Hotel discount

Shop discounts

Brand discounts

Mental health support

Pension plan

Sick pay

Career development

Flexible hours

Job summary

Shepherd Neame is seeking a General Manager to run Mabel’s Tavern in London, leading day-to-day operations and driving guest experiences. You will oversee a team, manage budgets, and ensure high standards of service and compliance within a historic brewery-led business.

You will champion sales initiatives, nurture talent, and collaborate with senior management to meet company objectives across our pubs and brewery network.

Qualifications

• Leadership mindset – you inspire confidence and guide others positively.
• Commercial awareness – you understand how to drive sales and manage costs.
• Positive energy – you bring enthusiasm and a passion for hospitality.
• Responsibility – you take ownership and pride in delivering results.
• Adaptability – you stay calm and proactive when things get busy.
• Customer commitment – you go the extra mile to make guests feel valued.

Responsibilities

• Take full ownership of the pub’s day-to-day operations and overall performance.
• Lead, motivate, and develop your team to deliver outstanding service.
• Manage budgets, stock control, and cost efficiency to maximise profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales and implement initiatives to grow the business.
• Handle customer queries and resolve issues promptly and professionally.
• Work closely with senior management to deliver company objectives.

Skills

Leadership

Commercial awareness

Positive energy

Responsibility

Adaptability

Customer commitment

Job description

Shepherd Neame is seeking a General Manager to run Mabel’s Tavern in London, leading day-to-day operations and driving guest experiences. You will oversee a team, manage budgets, and ensure high standards of service and compliance within a historic brewery-led business.

You will champion sales initiatives, nurture talent, and collaborate with senior management to meet company objectives across our pubs and brewery network.