Ambulance Care Assistant - Hampshire

South Central Ambulance Service Nhs Foundation Trust; East Hampshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Full training and courses

NHS Pension Scheme

33 days holiday + bank holidays pro R

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Ambulance Care Assistant in Hampshire. The role involves driving patients to appointments, assisting with mobility, and delivering high‑quality care while maintaining patient dignity and safety.

The position requires a full manual UK driving licence, good communication, and strong customer service. It offers full training, NHS pension, and career development within SCAS and the NHS.

Qualifications

• Full manual UK driving licence with no more than 3 points for speeding.
• GCSE grade C/4 or above in Maths or English.
• Previous customer service experience is essential and beneficial.

Responsibilities

• Take patients to and from medical appointments and treat them with dignity.
• Move and lift patients safely and assist with mobility.
• Drive a long wheel-base vehicle with manual transmission.
• Work shifts from 05:30 to midnight, full-time role is 37.5 hours per week.

Skills

Full manual UK driving licence

Communication skills

Customer service experience

Terrafix

Education

GCSE in Maths or English (C/4 or above)

Tools

Terrafix

Job description

Ambulance Care Assistant - Hampshire

Company: South Central Ambulance Service NHS Foundation Trust

Job ID: C9195-26-0682

Closing date: 02 November 2026

Ambulance Care Assistants Roles in Hampshire

Do you have the compassion to reassure a patient living with dementia on their way to a hospital appointment? Can you stay calm and focused when traffic threatens to delay your next collection? Are you resilient enough to support someone coping with a life-limiting illness?

If so, you could be the perfect fit for our team.

This is a hands-on role that involves:

• Driving patients safely across Hampshire
• Assisting with mobility, including lifting and helping patients into vehicles
• Delivering exceptional care and customer service

You don't need a medical background - just a genuine desire to help people, excellent communication skills, and patience. Physical fitness is essential, as lifting and moving patients is a key part of the role.

Main duties of the job

The Role:

• Taking patients to and from their medical appointments and treating them with dignity.
• Moving and lifting patients who need help.
• Driving a long wheel-base vehicle with manual transmission.
• Shift Work. You'll work a variety of shifts from 0530-midnight, both on your own and with a colleague.
• Full time role is 37.5 hours a week.

The Ambulance Care Assistant (ACA) role is a gateway into the Ambulance Service. People who join as an ACA can go on to be Team Leaders or Managers within their area or move to work in the frontline teams or one of the many supports and corporate teams.

About us

Benefits We Offer

• Full training and access to courses
• Holiday entitlement of up to 33 days plus bank holidays (pro rata)
• NHS Pension Scheme
• Ongoing career development within SCAS and the wider NHS
• Occupational Health and Wellbeing support
• NHS Discounts in over 200 + stores
• Ability to join our staff networking group

At South Central Ambulance Service (SCAS), every role plays an important part in helping people when they need us most. Whether you work in frontline care, Emergency Operations Centres, or corporate support services, your contribution makes a real difference every day.

Our values of Caring, Professional and Honest guide everything we do. We care for our patients, communities and colleagues, act professionally with pride and commitment, and work honestly to build trust through openness, integrity and respect.

We work closely with our recognised trade unions, including Unison, Unite, GMB and RCN, which provide workplace support and representation.

SCAS is proud to be an inclusive employer, welcoming applications from people of all backgrounds. We are committed to equality, diversity and inclusion, creating a workplace where everyone feels valued, respected and able to reach their full potential.

Join SCAS and help us deliver exceptional care when it matters most.

Details

Date posted: 19 October 2026

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,760 to £27,476 a year pro rata, per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 195-26-ACA-SOU-OCT

Job locations: Hampshire, Eastleigh, Basingstoke and Portsmouth, SO50 4ZR, United Kingdom

Job responsibilities

• The post holder will be expected to plan their journeys, taking into account patient appointment timings along with the routes they should take, to ensure an efficient and effective service.
• To drive vehicles carefully with every consideration being given to the passenger, any equipment, the vehicle itself, other road users and to comply with Road Traffic Legislation.
• The post holder is required to undertake daily vehicle checks to ensure that the ambulance vehicle is roadworthy; these checks shall include for example, Oil, Water, Fuel, Tyre Pressure and tread condition, Lights, Warning Devices etc.
• To enter any vehicle defects into the vehicle defect book and record on any computerised system as required in accordance with Policies and Procedures.
• To administer ambulance nursing to an appropriate skill level in accordance with training received. This will include the administration of Oxygen in accordance with prescribed/clinical guidelines.
• To manoeuvre patients into ambulance vehicles using either the patients wheelchair or the vehicle equipment such as stretcher, wheelchair, carry chairs and secure both patient and equipment within the vehicle using the appropriate equipment as per training received.
• To have the physical ability to use the Moving Patient equipment provided; this will include the use of all types of carrying equipment such as chairs, stretchers lifting aids etc. This will require to risk assess the best way to undertake moving of patients taking into consideration their needs, both medical and cultural needs.
• To promote and maintain good internal and external communications links with patients, colleagues and associated services and health service colleagues to provide an efficient and effective service to the patient and customer.
• To operate any communication system supplied / fitted / operated by the Trust in accordance with its Policies and Procedures.
• To participate in the PTS Rota relating to the covering of shifts and duties as required / directed.
• To undertake and complete appropriate induction and core skill training as required to facilitate the correct level of care to the patients whilst in the care of the post holder, First Aid at Work, Core Driving, Conflict Management, Manual Handling, Child Protection, Health and Safety etc.
• To undertake all training as required by the Trust, to include core update training.
• To wear Personal Protective Equipment (Uniform etc) as supplied by the Trust. This equipment should be kept clean and tidy and worn to the required standard in accordance with the Trusts Policies and Procedures.
• The post holder will be responsible for recording information accurately using either computerised systems or hard copy as required and submit in a timely manner.
• To accurately complete any administration information and documentation as required and ensure that it is submitted in accordance with current Standard Operation Procedures and Trust Policies and Procedures.
• To complete any incident reporting paperwork to include injury to patient, self or vehicle in accordance with Trust Policies and Procedures.
• To comply with all the Trusts Policys and Procedures.
• To participate in the Trusts response to major incidents and any such duties as directed.
• To undertake any such operational duties that may be required in order to assist in the provision of a quality service in line with the Trusts contractual obligations.
• To work with and to the standards set within the Ambulance Competency Framework culminating in the Trusts appraisal scheme and associated continual professional development.

Applicants must be able to complete an interview, and you will need to undertake a pre-employment fitness assessment.

Applicants who do not demonstrate how they meet the Person Specification within their application will not be shortlisted.

Please ensure you demonstrate how you already embrace our values in your current/previous employments or educational settings within your application.

Your supporting information is your chance to articulate why you want to work within the Ambulance Care Assistant role, and why we should be shortlisting you.

Our goal is to keep the process smooth and efficient, ensuring candidates have all the information they need and everything runs seamlessly.

If successful you will join our waitlist where we will start completing your Pre-Employment Checks. Once you meet minimum checks required, we will be in contact with you to book you onto the next available course.

If you are not successful for this opportunity, there are no deferral options available.

Station availability

Positions currently available at Basingstoke, Eastleigh and Portsmouth. Whilst we will endeavour to place you at your preferred station, location is subject to vacancies being available and the needs of the service at that time.

This vacancy is for candidates who currently have the Right to Work in the UK (do not require a visa) as we are unable to provide sponsorship for this role.

Please see the additional information document attached to the advert for more information.

We are expecting this programme to be very popular and due to the limited spaces available we may close this advert early should we receive a sufficient number of applications.

Person Specification

Qualifications and Training

Essential

• Full manual UK driving licence with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected)
• GCSE at grade C/4 or above (or equivalent) in Maths or English or demonstrable experience

Desirable

• Evidence of self development CPD / Portfolio

Knowledge and Experience

Essential

• Previous customer service experience

Desirable

• Previous patient care experience
• Previous shift working experience
• Previous NHS experience
• Basic knowledge of human anatomy and physiology (e.g. Biology Qualification)
• Geographical knowledge of operational area (Hampshire; Eastleigh/Basingstoke/Portsmouth)
• Demonstrable experience as an ACA

Skills and Aptitudes

Essential

• Ability to communicate effectively: aurally, orally and in writing
• Ability to use communication and computerised systems e.g. Terrafix and mobile phones

Desirable

• Previous manual handling experience in a professional capacity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: South Central Ambulance Service NHS Foundation Trust

Address: Hampshire, Eastleigh, Basingstoke and Portsmouth, SO50 4ZR, United Kingdom

Employer's website: https://scasjobs.co.uk/

Employer contact details

For questions about the job, contact: PTS Recruitment, [e-mail], 01869365000

Privacy notice: South Central Ambulance Service NHS Foundation Trust's privacy notice.