PS Consultant (housing)

Totalmobile; United Kingdom; Remote; GBP 55,000 - 65,000; Full time

Job summary

Totalmobile is seeking an experienced Software Implementation Consultant to work directly with social housing customers across the UK, understanding how their organisations operate and to maximise the value of Totalmobile’s technology. You will collaborate with repairs and maintenance, property services, compliance and IT teams to map processes, identify improvements and configure suitable solutions.

This role encompasses discovery, design, training, testing and go-live to deliver tangible

Qualifications

• Experience delivering software implementation projects within the UK social housing sector.
• Strong knowledge of the systems, processes and operational challenges found within social housing organisations.
• Experience leading customer workshops, gathering and translating requirements, configuring solutions, training users and supporting go-lives.
• Ability to build credibility with operational and senior stakeholders.
• Analytical and problem-solving skills with a consultative approach to customer challenges.
• Excellent communication skills and the ability to translate technical concepts into business outcomes.

Responsibilities

• Lead discovery workshops and map business processes for implementations.
• Configure Totalmobile solutions to meet customer needs and run training sessions.
• Support testing, go-live activities and post-implementation reviews.
• Collaborate with Project Managers, Product Teams, Developers, Customer Success Managers and Account Directors.
• Engage in demonstrations, pre-sales engagements and strategic customer conversations.

Skills

UK social housing experience

Stakeholder management

Workshop facilitation

Requirements gathering

Change management

Communication

Analytical problem-solving

Job description

Help Transform How Social Housing Services Are Delivered

Every day, housing providers across the UK are balancing growing compliance demands, increasing tenant expectations, pressure on budgets, and the challenge of maintaining thousands of homes while delivering a great service to residents.

Technology plays a critical role in making that possible. From repairs and maintenance to compliance, scheduling, property services and frontline operations, housing organisations rely on connected systems and accurate information to keep their people productive and their services running effectively.

At Totalmobile, we believe frontline teams deserve technology that makes their jobs easier and helps organisations deliver better services to the communities they support.

That’s where you come in.

We’re looking for an experienced Software Implementation Consultant who understands the social housing sector and has experience implementing technology within that environment.

Perhaps you’ve worked with housing management systems, repairs and maintenance platforms, workforce scheduling solutions, compliance software, property management applications or field service technology. What matters most is that you understand how social housing organisations operate, the systems they rely on and the challenges their teams face, and you can translate that knowledge into successful software implementations.

A Business Going Through a Defining Moment

This is an exciting time to join Totalmobile. In 2026, Totalmobile and German field service technology leader Solvares Group joined forces to create one of the world’s most comprehensive providers of field service and workforce optimisation software, bringing together more than 800 employees and supporting over 4,000 customers across Europe, the UK and Australia.

Our journey doesn’t stop there.

Having established a strong presence across the UK and Ireland and expanded successfully into Australia, we have continued our international growth with the launch of our Canadian operations in 2026, further extending the reach of our Field First platform into new markets.

Despite our global growth, we remain focused on what matters most: helping organisations deliver better services through smarter field operations.

The Opportunity

As a Software Implementation Consultant, you’ll work directly with social housing customers to understand how their organisation operates and help them get the very best from Totalmobile’s technology.

You’ll become a trusted advisor, working with teams across repairs and maintenance, property services, compliance, operations and IT to understand their processes, identify opportunities for improvement and configure solutions that meet their needs.

From discovery workshops and business process mapping through to solution configuration, training, testing and go-live, you’ll guide customers through their implementation journey and help turn their requirements into practical solutions.

You’ll work closely with Project Managers, Product Teams, Developers, Customer Success Managers and Account Directors to ensure every implementation delivers real value while maintaining a great customer experience.

You may also support demonstrations, pre-sales engagements and strategic customer conversations, bringing your knowledge of social housing into discussions and helping customers understand how technology can improve their operations and services.

Who We’re Looking For

You understand social housing because you’ve worked in it or with it.

You might have implemented technology for a housing association, local authority, ALMO or housing contractor. Alternatively, you may have worked for a software provider delivering solutions into the sector.

Your experience could include platforms supporting housing management, repairs and maintenance, workforce scheduling, compliance, property management, mobile working or field service operations.

You understand the relationships between different housing teams, business processes and systems, and you know that a successful implementation isn’t simply about configuring software. It’s about asking the right questions, understanding how people work, managing change and helping customers achieve better outcomes.

Ideally, you’ll bring:

• Experience delivering software implementation projects within the UK social housing sector.
• Strong knowledge of the systems, processes and operational challenges found within social housing organisations.
• Experience working with solutions supporting areas such as housing management, repairs and maintenance, compliance, scheduling, mobile working, property services or field operations.
• Experience leading customer workshops, gathering and translating requirements, configuring solutions, training users and supporting successful go-lives.
• The ability to build credibility with both operational and senior stakeholders.
• Strong analytical and problem-solving skills, with a consultative approach to understanding customer challenges.
• Excellent communication skills and the ability to translate technical concepts into meaningful business outcomes.

Why Join Totalmobile?

You’ll join a business with the scale and backing of an international technology leader, the agility of a fast-moving software company, and a culture built around innovation, collaboration and customer success.

As Totalmobile continues its international growth, you’ll have the opportunity to work with organisations delivering essential services to communities, helping them use technology to improve productivity, empower their frontline teams and ultimately provide better experiences for their customers.

If you’re an experienced Implementation Consultant who understands social housing, knows the technology landscape within the sector and enjoys solving complex customer challenges, we’d love to hear from you.

At Totalmobile, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages of their journey with us.