Protection Services Administrator

Connells-Group-2; Colchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Industry leading salary package

33 days paid holiday including Bank/HB

Birthday day off after probation

Contributory workplace pension

Employee Assistance Programme

Discounts platform (Perks at Work)

Health care plan

Discount on gym membership

Discounts on estate services

Salary sacrifice car leasing

Job summary

The New Homes Group is seeking a Protection Services Case Owner in Colchester, Essex. This office-based role offers a stable, office environment with regular hours Mon-Fri 9:00-17:30 and a clear path for progression within a growing business.

You will manage customers’ insurance applications, maintain regular contact with clients and providers, and deliver outstanding service while working both independently and as part of a team.

Qualifications

• Previous telephone-based call centre experience preferred.
• Experience in Insurance Services is desirable but not essential.
• Detail conscious with office-based administrative experience.
• Motivated to meet and exceed personal targets and customer service standards.
• Excellent interpersonal skills and a strong telephone manner.

Responsibilities

• Proactively manage customers’ insurance applications with regular client and provider contact.
• Deliver high levels of customer service at all times.
• Work effectively both independently and as part of the Protection Services Team.

Skills

Telephone support

Customer service

Interpersonal skills

Attention to detail

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Job Title: Protection Services Case Owner

Location: Office based role in Colchester, Essex

Department: Protection Services Team

Target: Administratively sound candidates with experience of Customer Service in a telephone-based setting.

Hours: Mon-Fri 9.00 AM - 5.30 PM.

We are looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and enjoy an unrivalled opportunity for career development and promotion, within The New Homes Group.

Protection Services Case Owner responsibilities:

You will be part of a team who are responsible for proactively managing customers’ insurance applications, which will involve keeping in regular contact with our clients and insurance providers, delivering high levels of customer service at all times.

As a Protection Services Case Owner, you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills, an ability to work effectively on your own as well as in the team environment and a high accuracy level.

Required Knowledge, skills, and qualifications:

• Previous telephone-based call centre experience preferred.
• Ideally some experience of working within Insurance Services, but not essential.
• Detail conscious with experience of working in an office based, administrative environment.
• Motivated to meet and exceed personal targets and customer service standards.
• Excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
• Highly competent Microsoft Office user, including Excel, Word, and Outlook.
• Permanent Full Time Role.
• Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business.
• Defined promotional tiers with significant basic salary and commission rate uplifts.
• 33 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation).
• Generous maternity and paternity leave
• Contributory workplace pension.
• 24-hour Wellbeing Employee Assistance Programme
• Death in service cover
• Access to discounts platform, Perks at Work.
• Access to self-funded Health Care plan.
• Discounted medical assessment Health Screening.
• Discount on Nuffield Gym Membership.
• Discounts on estate agency, mortgage and surveying services.
• Salary Sacrifice Personal Car Leasing Scheme available.