Senior Pensions Administrator

Burlington Stores, Inc.; Leeds; On-site; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Private medical insurance

Life Insurance

Company pension contribution up to 15%

Cash allowance

Bonus opportunity

Financial advice

Holiday entitlement: 30 days + bank/h

5 days carryover option

Job summary

Lloyds Wealth is seeking a Senior Pension Administrator to support establishing a new pension administration team in Leeds. The role involves handling SIPPs lifecycle, ensuring compliance with HMRC and FCA regulations, and mentoring colleagues to deliver accurate, efficient pension services.

The ideal candidate has 3–5 years in SIPP administration, strong regulatory knowledge, and excellent communication and organisational skills.

Qualifications

• Professional pensions/financial services qualifications highly desirable.
• 3-5 years of dedicated SIPP administration experience.
• Strong knowledge of HMRC pension tax regimes (allowances, tax relief rules, etc.).
• Detailed understanding of drawdown mechanisms and transfer processes (Origo Options).
• Absolute accuracy in data entry and benefit calculations.

Responsibilities

• Set up and develop a pension administration team within Lloyds Wealth, implement risk management governance and controls to ensure good client outcomes.
• Administer the lifecycle of SIPPs in line with HMRC and FCA regulations.
• Identify gaps in processes and drive improvements, implementing solutions.
• Perform decumulation and benefits calculations (PCLS, UFPLS, etc.) and handle complex cases.
• Provide technical escalation support and coaching to colleagues to build knowledge.
• Stay updated on regulatory changes and market best practices in UK wealth management.
• Design and deliver training to upskill the administration team on procedures and industry standards.

Skills

Pensions administration

Regulatory knowledge

Attention to detail

Communication skills

Organisational skills

Mentoring & leadership

Collaboration

Education

CII FA2 (Pensions Administration)

CII R04 (Pensions & Retirement Planning)

PMI Certificate/Diploma in Pensions Administration

Tools

Origo Options transfer systems

Job description

Closing Date

25/09/2026

Lloyds Wealth aims to improve the way financial advice is offered by making it more affordable, accessible and impactful for more people

The Senior Pension Administrator will be responsible for supporting the establishment of a new pension administrations team within the business. The role holder will collaborate with key stakeholders across Lloyds Wealth and our suppliers, work alongside the Client Services team to devise processes and controls whilst providing invaluable pension knowledge and expertise. They will support the delivery of a high-quality proposition that meets the evolving needs of our clients and business and assist the delivery of the strategic objectives of Lloyds Wealth, whilst observing a compliance and regulatory perspective.

Location | Leeds

Type | Permanent

Salary | £40,824 - £44,906

Key Responsibilities

• Support the set-up and development of a pension administration team within Lloyds Wealth, understand and apply the risk management framework to support the end-to-end development of processes, governance and controls, ensuring that we consistently deliver good client outcomes and protect the business.
• Administer the lifecycle of Self-Invested Personal Pensions (SIPPs) in accordance with HMRC guidelines and FCA regulations.
• Apply technical pension background and experience to identify gaps in processes, drive improvement opportunities and support the implementation of solutions.
• Decumulation & Benefits: Ability to calculate and process complex retirement benefit claims, including capped and flexi-access drawdown, Pension Commencement Lump Sums (PCLS), Uncrystallised Funds Pension Lump Sums (UFPLS), and sensitive death/divorce cases.
• Technical Escalation: Act as the first line of support for internal queries, resolving technical problems and complex customer cases whilst providing coaching to other team members to build their technical knowledge and expertise
• Industry Knowledge - Stay up-to-date with regulatory changes, market trends and best practice impacting UK wealth management and pension providers.
• Mentoring & Training: Design and deliver training sessions to upskill the wider administration team on technical updates, system procedures, and industry best practices.

Qualifications & Skills

This role will suit an enthusiastic individual with experience in Pension Administration, ideally within wealth management.

• Professional: Achievement of recognised pensions/financial services qualifications is highly desirable, such as:
  • CII (Chartered Insurance Institute): FA2 (Pensions Administration), R04 (Pensions & Retirement Planning), or Certificate in Life & Pensions.
  • PMI (Pensions Management Institute): Certificate/Diploma in Pensions Administrations
• Pensions Background: Minimum 3-5 years of dedicated SIPP administration experience (handling both accumulation and decumulation phases).
• Regulatory Expertise: Strong working knowledge of HMRC pension tax regimes (e.g. allowances, tax relief rules, lifetime/lump sum allowance transitional protections).
• Product Knowledge: Detailed understanding of drawdown mechanisms, transfer processes (including Origo Options transfer systems), and standard/non-standard SIPP asset rules.
• Attention to Detail: Absolute accuracy in data entry, benefit calculations, and the interpretation of complex legal/trust documentation.
• Communication: Exceptional verbal and written communication skills, with the ability to convey technical pension rules to non-technical clients.
• Organisation: Time-management skills with the ability to prioritise competing, time-sensitive tasks in a fast-paced financial services environment.
• Collaboration & Leadership: A supportive team player with a natural inclination for teaching, mentoring, and guiding colleagues.

Some fantastic benefits our colleagues enjoy:

• Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
• Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
• Company Pension Contribution: A matched pension contribution of up to 15% of your base pay.
• Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
• Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months' service)
• Financial Advice: Access to free financial advice to help secure your financial future.

To find out more, please visit the Rewards and Benefits section of our Careers website.

We support flexible working:

We know how important it is to be able to achieve a balance. We want to support your lifestyle as well as meeting our business needs, so will always aim to be flexible. As well as traditional working patterns, we have colleagues who work informal flexible hours, reduced working hours, and have job-sharing arrangements. Many colleagues work from home, or in a hybrid way.

Ready to restart your career?

We warmly welcome applications from those returning to work after a period of leave, providing appropriate support and training where required.

You belong here:

We embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.

We operate under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role.