Proposition Manager

Royal London; City of Edinburgh; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension scheme

Private medical insurance

Job summary

Royal London is seeking a Proposition Manager to support customer migration initiatives within the UK Customer business unit, part of the Solutions Design & Experience Development team. The role focuses on shaping proposition strategy, end-to-end development and governance to deliver improved customer outcomes.

You will work cross-functionally using data and insights, contribute to the retirement strategy and support agile delivery while ensuring regulatory compliance and inclusive design.

Qualifications

• Strong understanding of financial services and pension products.
• Ability to use data and market insights to shape recommendations.
• Clear communicator with cross-functional collaboration skills.

Responsibilities

• Support delivery of customer migration initiatives and shape proposition changes.
• Collaborate across functions to turn insights into proposition developments.
• Ensure decisions and responsibilities are documented through governance processes.
• Identify opportunities to improve customer and adviser journeys with inclusive design.
• Support agile delivery with prioritisation and risk/escalation awareness.

Skills

Financial services

Pensions

Data insights

Stakeholder comms

Governance

Job description

“It feels good to have a career with real purpose.”

Working style: Hybrid 50% home/office based

We’re looking for a Proposition Manager to support the delivery of customer migration initiatives within the UK Customer business unit, part of the Solutions Design & Experience Development team.

This role is central to shaping our proposition strategy and driving improvements across Pensions and ISA services. You’ll work closely with cross-functional teams to assist the delivery of a clear roadmap and ensure regulatory compliance, all while enhancing customer outcomes and enabling agile, impactful delivery.

As a Proposition Manager, you will use data and insights to progress the shaping and end-to-end development of our proposition, delivering propositional innovations to improve the experience and outcomes for our customers and advisers.

This includes the creation of new, and changes to existing propositions, supporting the delivery of the Royal London retirement strategy.

About the role

• Support the delivery of customer migration initiatives, helping to shape proposition changes that align with our retirement strategy, customer needs and adviser outcomes.
• Work collaboratively across key functions to turn insight, data and market understanding into clear, well-controlled proposition developments.
• Use governance, risk and proposition development processes to ensure decisions, responsibilities, dependencies and outcomes are clearly documented.
• Help identify opportunities to improve customer and adviser journeys, including consideration of vulnerable customers, inclusive design and continuous improvement.
• Contribute to agile delivery by supporting prioritisation, collaboration, post-launch reviews and early escalation of risks or issues.

About you

We’relooking for someone who can combine financial services knowledge, customer focus and commercial judgement, with a practical, collaborative approach to delivery.

• Strong understanding of financial services, with Workplace Pension experience and awareness of the legislative and regulatory environment.
• Able to use insight, data and market developments to shape recommendations and improve outcomes for customers, employers, advisers and the business.
• A clear communicator who builds trusted relationships, explains complex activity simply and works constructively across teams.
• Organised and proactive, with attention to detail and confidence working within governance, risk and budget requirements.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Only candidates who have the legal right to work in the UK or Ireland can undertake this role.
Unfortunately, Royal London is unable to provide visa or work permit sponsorship.