Proposition Owner, Helping Hand (Hybrid UK)

Royal London; City Of London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Royal London is seeking a Proposition Owner to lead the Helping Hand proposition within the Adviser & Customers Team. You will own the vision, strategy and roadmap, managing backlogs and guiding Agile squads to deliver compelling customer experiences across the UK market.

You will balance customer insight, regulatory requirements and commercial goals while building trusted relationships with stakeholders and external suppliers. The role offers hybrid work arrangements from multiple UK locations.

Qualifications

• Strong knowledge of the UK Protection market.
• Experience defining and delivering a product vision, roadmap, backlog and milestones in a complex environment.
• Experience managing external suppliers and key commercial relationships.
• Experience leading Agile teams or working across Agile and waterfall delivery approaches.
• Confidence gathering requirements, writing user stories and translating complex insight into practical direction.

Responsibilities

• Own the vision, strategy and roadmap for Royal London's Helping Hand proposition across the UK market.
• Manage and communicate a prioritised backlog using customer insight, data and strategy.
• Lead one or more Agile squads or matrix teams with clear direction and planning support.
• Develop clear, compelling customer value propositions for members and advisers.
• Oversee key commercial relationships with external suppliers, including SLAs, MI and contract renewals.
• Own end-to-end customer journey, keep journey maps and Risk of Harm up to date and embed good UX practices.
• Translate business, customer and regulatory needs into clear outcomes and user stories for delivery teams.
• Collaborate with marketing, UX, strategy, insight, finance, pricing, distribution, legal, risk and compliance to deliver joined-up outcomes.
• Maintain market awareness through engagement with customers, industry bodies, partners and regulators.
• Ensure products meet FCA requirements and support good outcomes under Consumer Duty.
• Manage conduct risk, governance, controls, dependencies, budgets and resources.
• Lead and develop Proposition Analysts where applicable.

Skills

Product vision & roadmap

Backlog management

Agile leadership

Stakeholder management

Requirements gathering

Regulatory awareness

Commercial acumen

Delivery focus

Job description

Royal London is seeking a Proposition Owner to lead the Helping Hand proposition within the Adviser & Customers Team. You will own the vision, strategy and roadmap, managing backlogs and guiding Agile squads to deliver compelling customer experiences across the UK market.

You will balance customer insight, regulatory requirements and commercial goals while building trusted relationships with stakeholders and external suppliers. The role offers hybrid work arrangements from multiple UK locations.