Proposition Owner

Royal London; City Of London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Royal London is seeking a Proposition Owner to lead the Helping Hand proposition within the Adviser & Customers Team. You will own the vision, strategy and roadmap, managing backlogs and guiding Agile squads to deliver compelling customer experiences across the UK market.

You will balance customer insight, regulatory requirements and commercial goals while building trusted relationships with stakeholders and external suppliers. The role offers hybrid work arrangements from multiple UK locations.

Qualifications

• Strong knowledge of the UK Protection market.
• Experience defining and delivering a product vision, roadmap, backlog and milestones in a complex environment.
• Experience managing external suppliers and key commercial relationships.
• Experience leading Agile teams or working across Agile and waterfall delivery approaches.
• Confidence gathering requirements, writing user stories and translating complex insight into practical direction.

Responsibilities

• Own the vision, strategy and roadmap for Royal London's Helping Hand proposition across the UK market.
• Manage and communicate a prioritised backlog using customer insight, data and strategy.
• Lead one or more Agile squads or matrix teams with clear direction and planning support.
• Develop clear, compelling customer value propositions for members and advisers.
• Oversee key commercial relationships with external suppliers, including SLAs, MI and contract renewals.
• Own end-to-end customer journey, keep journey maps and Risk of Harm up to date and embed good UX practices.
• Translate business, customer and regulatory needs into clear outcomes and user stories for delivery teams.
• Collaborate with marketing, UX, strategy, insight, finance, pricing, distribution, legal, risk and compliance to deliver joined-up outcomes.
• Maintain market awareness through engagement with customers, industry bodies, partners and regulators.
• Ensure products meet FCA requirements and support good outcomes under Consumer Duty.
• Manage conduct risk, governance, controls, dependencies, budgets and resources.
• Lead and develop Proposition Analysts where applicable.

Skills

Product vision & roadmap

Backlog management

Agile leadership

Stakeholder management

Requirements gathering

Regulatory awareness

Commercial acumen

Delivery focus

Job description

“It feels good to have a career with real purpose.”

Contract Type: Permanent
Location: Cheshire or Edinburgh or London
Hybrid - 50% from home / 50% office based

We’re looking for a Proposition Owner to join our Adviser & Customers Team to take end-to-end responsibility for our Helping Hand proposition in Protection. This is an influential proposition leadership role that brings together customer insight, commercial thinking, relationship management and regulatory responsibility.

You’ll set a clear product vision and long-term roadmap, manage a dynamic backlog and lead delivery through an Agile squad or matrix team. Working with colleagues and partners across Royal London, you’ll help create compelling propositions and customer experiences that deliver good outcomes, support our strategic goals and meet our regulatory responsibilities.

About you

You’ll bring strong product or proposition experience, with the ability to turn market, customer and regulatory insight into a clear direction for delivery. You’ll be comfortable balancing long-term thinking with day-to-day priorities, building and maintaining trusted relationships and leading teams through complexity and change.

What you’ll be doing:

• Own the vision, strategy and roadmap for Royal London’s Helping Hand proposition across the UK market
• Manage and communicate a prioritised backlog, using customer insight, data and business strategy to shape decisions
• Lead one or more Agile squads or matrix teams, providing clear direction and supporting effective planning, refinement and review
• Develop clear, compelling customer value propositions for members and advisers
• Oversee the management of key commercial relationships with external suppliers, including SLAs, MI and contract renewals
• Own the end-to-end customer journey, keeping journey maps and risks of harm up to date and embedding good experience-design practice
• Translate business, customer and regulatory needs into clear outcomes and user stories for cross‑functional delivery teams
• Work with marketing, user experience, strategy, insight, finance, pricing, distribution, legal, risk and compliance colleagues to deliver joined‑up outcomes
• Maintain strong market awareness through engagement with customers, industry bodies, partners and regulators
• Ensure products meet relevant FCA requirements and support good customer outcomes under Consumer Duty
• Manage conduct risk, governance, controls, dependencies, budgets and resources effectively
• Where applicable, lead and develop Proposition Analysts, including performance, personal development and talent management

What we’re looking for:

• Strong knowledge of the UK Protection market
• Experience defining and delivering a product vision, roadmap, backlog and milestones in a complex environment.
• Experience managing external suppliers and key commercial relationships.
• Experience leading Agile teams or working across Agile and waterfall delivery approaches.
• Confidence gathering requirements, writing user stories and translating complex insight into practical direction.
• Commercial awareness and the ability to balance customer needs, regulation, operational capability, cost and value.
• A delivery-focused mindset, sound judgement and close attention to detail.
• The adaptability to work effectively in a fast‑moving and sometimes ambiguous environment.
• Experience engaging with regulators or representing an organisation externally.

At Royal London, we value different perspectives and experiences. If you’re excited about this opportunity but don’t meet every point listed, we still encourage you to apply.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long‑term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Only candidates who have the legal right to work in the UK or Ireland can undertake this role.
Unfortunately, Royal London is unable to provide visa or work permit sponsorship.