Senior Proposition Manager

Standard Life plc; City of Edinburgh; Hybrid; GBP 52,000 - 69,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Career breaks

Income protection

Volunteering days

Job summary

Standard Life plc is seeking a Senior Proposition Manager to lead the customer proposition and growth strategy. You will work across teams to translate insights into deliverable priorities, influencing senior stakeholders and aligning plans with business ambitions.

You will shape propositions that improve customer outcomes, partnering with Distribution, Marketing and Operations to deliver value. The role is hybrid with substantial strategic impact.

Qualifications

• Experience in developing customer propositions in financial services.
• Strategic and customer-led mindset.
• Strong commercial acumen and analytical skills.
• Excellent stakeholder management and communication skills.
• Track record of leading cross-functional activity.

Responsibilities

• Lead development and evolution of the customer proposition grounded in customer needs and market insight.
• Define growth strategy and identify where to grow sustainably across segments and channels.
• Translate strategy into clear roadmaps, priorities and recommendations.
• Build business cases balancing customer value, commercial potential and feasibility.
• Collaborate across Proposition, Distribution, Marketing, Digital, Operations and other teams.

Skills

Proposition development

Strategic planning

Stakeholder management

Analytical skills

Cross-functional leadership

Job description

Job Description

Job Type: FTC – 12 months

Location: Any of our offices hybrid

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Closing Date: 23rd October

Salary and benefits: From £52,200, plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

As Senior Proposition Manager, you’ll lead the development of our customer proposition and define the strategy for growth. Working across Customer Proposition and the wider business, you’ll use customer, market and commercial insight to identify opportunities, set a clear direction and translate the strategy into deliverable priorities. You’ll influence senior stakeholders, bring teams together around a shared ambition and help shape propositions that deliver better customer outcomes and support Standard Life’s growth ambitions.

What You’ll Be Doing

• Lead the development and evolution of the customer proposition, ensuring it is grounded in customer needs, market insight and good customer outcomes
• Define the proposition growth strategy, identifying where and how we can grow sustainably across priority customer segments, markets and channels
• Use customer, competitor, market and commercial insight to identify opportunities and inform proposition choices and investment priorities
• Translate the proposition and growth strategy into a clear roadmap, priorities and recommendations that support effective decision-making and delivery
• Build compelling business cases that balance customer value, commercial potential, operational feasibility, regulatory obligations and delivery considerations
• Work collaboratively across Proposition, Distribution, Marketing, Digital, Operations, Investment and other teams to align ambitions and turn strategy into action
• Influence and constructively challenge senior stakeholders, creating alignment around the proposition vision, strategic choices and growth priorities
• Track proposition performance and external developments, using evidence to refine the strategy, respond to emerging opportunities and manage associated risks

What We’re Looking For

• Strong experience of developing customer propositions and shaping growth strategy within financial services or another complex, regulated environment
• A strategic and customer-led mindset, with the ability to turn insight and ambiguity into a clear proposition vision, choices and priorities
• Strong commercial acumen and analytical skills, with experience of assessing opportunities and developing evidence-based recommendations or business cases
• Excellent stakeholder management and communication skills, with the confidence to influence senior leaders and create alignment across teams
• A track record of leading complex, cross-functional activity and turning strategy into clear, deliverable plans and measurable outcomes

We Want To Hire The Whole Version Of You.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find Out More About Working At Standard Life

• Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us