Property Supervisor - Planned Repairs

WMJobs; Wolverhampton; Hybrid; GBP 38,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Real Living Wage employer

Green travel options

Learning and development

Job summary

Wolverhampton Homes Ltd is seeking a motivated Property Supervisor - Planned Repairs to lead external contractor work across our housing stock. You’ll supervise planned repairs, ensuring safety, efficiency and quality, while delivering value for residents and the organisation.

The role requires strong contractor management, customer service and communication skills, with a focus on improving performance, safety and service delivery.

Qualifications

• Experience in housing, construction, property maintenance or similar environment.
• Experience managing contractors, suppliers or third-party providers.
• Strong customer service skills and ability to resolve concerns.
• Excellent communication and stakeholder management abilities.
• Ability to balance competing priorities and manage workload.

Responsibilities

• Monitor and manage contractor performance to ensure on-time delivery, within budget and quality standards.
• Carry out inspections and quality checks on completed works.
• Manage customer issues, complaints and service failures, ensuring positive outcomes for residents.
• Build productive relationships with contractors, residents and internal teams.
• Challenge poor performance and drive continuous improvement.
• Monitor KPIs, contractor compliance and service performance.
• Support the delivery of planned maintenance programmes and property improvement projects.
• Ensure Health & Safety, compliance and regulatory requirements are met at all times.
• Attend contractor meetings and contribute to performance reviews and service development initiatives.

Skills

Contractor management

Customer service

Communication

Stakeholder management

Health & Safety

Team leadership

Job description

Wolverhampton Homes Ltd

Property Supervisor - Planned Repairs

Salary: £37,747 to £40,423

Hours: 37 hours per week (Attend site and meetings outside normal working hours to meet service needs, as required)

Work style: Field

Job type: Permanent

Make a real impact in our communities

We're looking for a motivated and customer-focused Property Supervisor - Planned Repairs to join our Property Services team. This is an exciting opportunity to play a key role in delivering high-quality planned maintenance and improvement works across our housing stock, ensuring residents receive excellent services and value for money.

If you're an experienced housing, construction, maintenance or contractor management professional who enjoys building strong relationships, holding suppliers to account and delivering results, we'd love to hear from you.

What You’ll Be Doing

You will take a lead role in managing planned repairs and improvement works delivered by external contractors, ensuring projects are completed safely, efficiently and to a high standard.

Key responsibilities

• Monitoring and managing contractor performance to ensure works are delivered on time, within budget and to agreed quality standards.
• Carrying out inspections and quality checks on completed works.
• Managing customer issues, complaints and service failures, ensuring positive outcomes for residents.
• Building effective working relationships with contractors, residents and internal teams.
• Challenging poor performance and driving continuous improvement.
• Monitoring KPIs, contractor compliance and service performance.
• Supporting the delivery of planned maintenance programmes and property improvement projects.
• Ensuring Health & Safety, compliance and regulatory requirements are met at all times.
• Attending contractor meetings and contributing to performance reviews and service development initiatives.

About You

We welcome applications from people with a range of experiences and backgrounds. If you don't meet every requirement but believe you can make a positive contribution, we'd still love to hear from you.

• Do you have experience working within housing, construction, property maintenance or a similar environment?
• Have you managed contractors, suppliers or third-party service providers?
• Are you confident handling difficult conversations and challenging poor performance when required?
• Do you have strong customer service skills and experience resolving customer concerns?
• Can you effectively balance competing priorities and manage your workload?
• Are you confident interpreting technical information and monitoring service quality?
• Do you have excellent communication and stakeholder management skills?
• Can you build productive relationships whilst maintaining accountability and challenging where necessary?

Experience of working within social housing, planned maintenance or contractor management environments would be advantageous.

Benefits Of Working With Us

We offer a range of great benefits, including:

• 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
• Excellent pension scheme through the Local Government Pension Scheme (LGPS).
• Real Living Wage employer, ensuring fair and competitive pay.
• Green travel options, including National Express discounts and cycle‑to‑work scheme.
• Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you are just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. We welcome applications from people of all backgrounds, identities, and experiences. If you are enthusiastic about this role, are customer-focused and solutions orientated, but don’t meet every point above, we still encourage you to apply.

Reports to: Repairs Manager

Closing date: 31 August 2026

Interview date: 11 September 2026