Property Supervisor: Planned Repairs & Contractor Delivery

WMJobs; Wolverhampton; Hybrid; GBP 38,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Real Living Wage employer

Green travel options

Learning and development

Job summary

Wolverhampton Homes Ltd is seeking a motivated Property Supervisor - Planned Repairs to lead external contractor work across our housing stock. You’ll supervise planned repairs, ensuring safety, efficiency and quality, while delivering value for residents and the organisation.

The role requires strong contractor management, customer service and communication skills, with a focus on improving performance, safety and service delivery.

Qualifications

• Experience in housing, construction, property maintenance or similar environment.
• Experience managing contractors, suppliers or third-party providers.
• Strong customer service skills and ability to resolve concerns.
• Excellent communication and stakeholder management abilities.
• Ability to balance competing priorities and manage workload.

Responsibilities

• Monitor and manage contractor performance to ensure on-time delivery, within budget and quality standards.
• Carry out inspections and quality checks on completed works.
• Manage customer issues, complaints and service failures, ensuring positive outcomes for residents.
• Build productive relationships with contractors, residents and internal teams.
• Challenge poor performance and drive continuous improvement.
• Monitor KPIs, contractor compliance and service performance.
• Support the delivery of planned maintenance programmes and property improvement projects.
• Ensure Health & Safety, compliance and regulatory requirements are met at all times.
• Attend contractor meetings and contribute to performance reviews and service development initiatives.

Skills

Contractor management

Customer service

Communication

Stakeholder management

Health & Safety

Team leadership

Job description

Wolverhampton Homes Ltd is seeking a motivated Property Supervisor - Planned Repairs to lead external contractor work across our housing stock. You’ll supervise planned repairs, ensuring safety, efficiency and quality, while delivering value for residents and the organisation.

The role requires strong contractor management, customer service and communication skills, with a focus on improving performance, safety and service delivery.