Property Supervisor - Planned Repairs

Wolverhampton Homes; Wolverhampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days leave

LGPS pension

Real Living Wage

Green travel options

Learning & development

Job summary

Wolverhampton Homes in Wolverhampton is seeking a motivated Property Supervisor - Planned Repairs to join our Property Services team. You will help deliver high-quality planned maintenance across our housing stock, ensuring residents receive excellent services and value for money.

Responsibilities include monitoring contractor performance, inspecting works, resolving resident concerns, and driving continuous improvement while maintaining health, safety and regulatory compliance.

Qualifications

• Experience in housing, construction or property maintenance is required.
• Experience in contractor management and supplier performance monitoring is desirable.
• Strong communication and stakeholder management skills are essential.

Responsibilities

• Monitoring and managing contractor performance to deliver works on time and within budget.
• Carrying out inspections and quality checks on completed works.
• Managing customer issues, complaints and service failures with positive outcomes for residents.
• Building effective relationships with contractors, residents and internal teams.
• Challenging poor performance and driving continuous improvement.
• Monitoring KPIs, contractor compliance and service performance.
• Supporting delivery of planned maintenance programmes and property improvement projects.
• Ensuring Health & Safety, compliance and regulatory requirements are met.
• Attending contractor meetings and contributing to reviews and service development.

Skills

Contractor management

Stakeholder management

Customer service

Quality control

Job description

Hours: 37 hours per week (Attend site and meetings outside normal working hours to meet service needs, as required), We're looking for a motivated and customer-focused Property Supervisor - Planned Repairs to join our Property Services team. This is an exciting opportunity to play a key role in delivering high-quality planned maintenance and improvement works across our housing stock, ensuring residents receive excellent services and value for money. If you're an experienced housing, construction, maintenance or contractor management professional who enjoys building strong relationships, holding suppliers to account and delivering results, we'd love to hear from you.

What you'll be doing

• Monitoring and managing contractor performance to ensure works are delivered on time, within budget and to agreed quality standards.
• Carrying out inspections and quality checks on completed works.
• Managing customer issues, complaints and service failures, ensuring positive outcomes for residents.
• Building effective working relationships with contractors, residents and internal teams.
• Challenging poor performance and driving continuous improvement.
• Monitoring KPIs, contractor compliance and service performance.
• Supporting the delivery of planned maintenance programmes and property improvement projects.
• Ensuring Health & Safety, compliance and regulatory requirements are met at all times.
• Attending contractor meetings and contributing to performance reviews and service development initiatives.

Do you have experience working within housing, construction, property maintenance or a similar environment?

Questions for you

• Have you managed contractors, suppliers or third‑party service providers?
• Are you confident handling difficult conversations and challenging poor performance when required?
• Do you have strong customer service skills and experience resolving customer concerns?
• Can you effectively balance competing priorities and manage your workload?
• Are you confident interpreting technical information and monitoring service quality?
• Do you have excellent communication and stakeholder management skills?
• Can you build productive relationships whilst maintaining accountability and challenging where necessary?

Experience of working within social housing, planned maintenance or contractor management environments would be advantageous.

Benefits

• 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
• Excellent pension scheme through the Local Government Pension Scheme (LGPS).
• Real Living Wage employer, ensuring fair and competitive pay.
• Green travel options, including National Express discounts and cycle-to-work scheme.
• Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you are just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.