Property Services Coordinator

Langstane Housing Association Ltd; Aberdeen City; On-site; GBP 33,000 - 34,000; Full time

Job summary

Langstane Housing Association Ltd seeks a Property Assistant to provide essential administrative support across repairs, voids, major works, compliance, and asset management. You will handle service requests, raise and monitor works orders, and liaise with contractors and customers to ensure timely delivery of property services.

The role requires strong IT skills, excellent organisation, and a customer-focused approach to maintain accurate records and support performance improvements.

Qualifications

• Standard Grade / National 5 Maths and English is required.
• Experience providing administrative support in housing, property, maintenance, or similar environment.
• Proven customer-facing experience and ability to manage busy workloads.

Responsibilities

• Provide administrative support across repairs, voids, major works, and compliance activities.
• Receive, evaluate, and act on service requests to meet timescales.
• Raise, issue, monitor, and vary works orders; arrange access and liaise with contractors and customers.
• Maintain housing management system data, update compliance records, and monitor documentation.
• Prepare monthly, quarterly, and annual performance information to support decision-making.

Skills

Customer service

IT skills

Data entry

Record keeping

Communication skills

Organisational skills

Problem solving

Teamwork

Education

Standard Grade / National 5 Maths & English

Tools

Microsoft Office

Housing management systems

Job description

Langstane Housing Association Ltd seeks a Property Assistant to provide essential administrative support across repairs, voids, major works, compliance, and asset management. You will handle service requests, raise and monitor works orders, and liaise with contractors and customers to ensure timely delivery of property services.

The role requires strong IT skills, excellent organisation, and a customer-focused approach to maintain accurate records and support performance improvements.