Property Services Case Manager (Maternity Cover)

TN United Kingdom; Maidstone; Hybrid; GBP 54,000; Full time

Job summary

Join a forward-thinking organization as a Property Services Case Manager, where you will lead a dedicated team in managing disrepair claims and major repairs. This role offers the opportunity to work flexibly while ensuring compliance with best practices and delivering exceptional service to customers. With a focus on creating sustainable communities, you'll play a crucial role in enhancing the lives of residents. Enjoy a competitive salary and a comprehensive benefits package that supports your professional growth and well-being. If you're passionate about property services and team leadership, this is the perfect opportunity for you.

Benefits

28 days annual leave

Company pension contribution

Life assurance

Health cash plan

Cycle to work scheme

Onsite gym

Retail discounts

Qualifications

• Experience managing and leading a team in property services.
• Knowledge of major repairs and disrepair claims in social housing.

Responsibilities

• Manage and oversee Section 11 Disrepair claims and major works.
• Line manage a team of maintenance inspectors and a Property Coordinator.

Skills

Team Management

Major Repairs Management

Section 11 Disrepair Claims

Health & Safety Legislation

Customer Service

Documentation and Reporting

Education

HNC/HND Building-Related Qualification

Job description

Social network you want to login/join with:

Property Services Case Manager (Maternity Cover), Maidstone

Client:

Golding Homes

Location:

Maidstone, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f00ce7f31a8b

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

We're Golding Homes – thank you for looking!

It's a great time to join Golding as we're an efficient, local, visible, and listening organisation, providing sustainable homes and communities. We have an established track record for building quality homes and investing in our local communities.

We are excited to recruit for this role at Golding and appoint a Property Services Case Manager to cover a period of maternity leave (a minimum of 6 months and a maximum of 15 months).

What you'll be doing

You'll support the Property Services Manager and be the operational lead to manage and oversee all Section 11 Disrepair claims, major works, and insurance-related casework.

You'll be responsible for directly line managing a team of maintenance inspectors and a Property Coordinator, providing technical solutions and support on complex repairs for customers and internal departments.

You'll ensure the Property Services team delivers an effective, responsive, value-for-money service that is compliant with best practices, regulatory and statutory requirements, and effective budget management.

More about you. What can you bring?

We’re looking for someone with demonstrable experience in effectively managing and leading a team.

You should have experience in managing major repairs, Section 11 Disrepair claims, and insurance works, including health & safety legislation, preferably within social housing.

Previous experience in writing high-quality documentation and reports.

An understanding of housing and property customer service, along with commercial awareness and experience of robust contract management.

You will possess a HNC/HND building-related qualification or be looking to achieve the same or a similar technical qualification when in post.

We seek an individual with excellent communication skills who works proactively and can manage their own workload and time effectively.

Previous experience working directly with customers and external stakeholders is required.

A driving licence and use of own car are required.

When and where you'll be doing it

You will enjoy a 37-hour working week and earn an annual salary of £53,900, dependent on your knowledge, skills, and experience.

Our Hub, Home, Roam approach allows you to work from wherever suits you best, while also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a modern, bright space designed to inspire creativity and innovation.

What will you get in return?

Creating an environment that enables our people to thrive is crucial for us, and our Total Reward package goes beyond your salary to support you throughout your working life here.

You’ll get:

• 28 days annual leave per year (plus bank holidays)
• Company pension contribution and life assurance
• Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts, and more.

Interview Date: Thursday 15th May

We understand that people process information differently. Please contact us if you would like support with your application.

We will be reviewing applications throughout and reserve the right to close applications early.