Property Services Case Manager (Maternity Cover)

Golding Homes; Maidstone; Hybrid; GBP 54,000; Full time

Job summary

Join a forward-thinking organization as a Property Services Case Manager, where you'll lead a dynamic team in managing disrepair claims and major repairs. This role offers the chance to make a real impact on community housing while enjoying a flexible working environment. With a commitment to quality service and compliance, you'll ensure that the Property Services team operates efficiently and effectively. The position is ideal for someone with strong leadership skills and a passion for customer service in the housing sector. Embrace this opportunity to contribute to sustainable communities and enhance your career in a supportive and inclusive workplace.

Benefits

28 days annual leave plus bank holidays

Company pension contribution

Life assurance

Health cash plan

Cycle to work scheme

Onsite gym

Retail discounts

Qualifications

• Experience in managing and leading a team effectively.
• Knowledge of health & safety legislation in social housing.

Responsibilities

• Oversee Section 11 Disrepair claims and major works.
• Line manage maintenance inspectors and provide technical support.

Skills

Team Management

Major Repairs Management

Documentation Writing

Customer Service

Contract Management

Communication Skills

Health & Safety Legislation Knowledge

Education

HNC/HND in Building-related Qualification

Job description

Property Services Case Manager (Maternity Cover)

Location: Maidstone

The Vacancy:

We're Golding Homes – thank you for looking!

It's a great time to join Golding as we're an efficient, local, visible, and listening organisation, providing sustainable homes and communities. We have an established track record for building quality homes and investing in our local communities.

We're excited to recruit for this role at Golding and appoint a Property Services Case Manager to cover a period of maternity leave (a minimum of 6 months and a maximum of 15 months).

What you'll be doing:

• Support the Property Services Manager and be the operational lead to manage and oversee all Section 11 Disrepair claims, major works, and insurance-related case work.
• Line manage a team of maintenance inspectors and a Property Coordinator, providing technical solutions and support on complex repairs for customers and internal departments.
• Ensure the Property Services team delivers an effective, responsive, value-for-money service that is compliant with best practices, regulatory, and statutory requirements, along with effective budget management.

More about you. What can you bring?

• Demonstrable experience in effectively managing and leading a team.
• Experience in managing major repairs, Section 11 Disrepair claims, and insurance works, including health & safety legislation, preferably within social housing.
• Experience in writing high-quality documentation and reports.
• An understanding of housing and property customer service, as well as commercial awareness and experience of robust contract management.
• Possession of an HNC/HND building-related qualification, or willingness to achieve a similar technical qualification when in post.
• Excellent communication skills, proactive work approach, and ability to manage workload and time effectively.
• Experience working directly with customers and external stakeholders.
• Driving licence and own car required.

When and where you'll be doing it:

You will enjoy a 37-hour working week and earn an annual salary of £53,900, dependent on your knowledge, skills, and experience.

Our Hub, Home, Roam approach allows you to work from wherever suits you best, with a central workspace at our modern head office in Maidstone to collaborate and innovate.

What will you get in return?

We offer a Total Reward package designed to support your well-being and career development:

• 28 days annual leave plus bank holidays
• Company pension contribution and life assurance
• Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts, and more.

Interview Date: Thursday 15th May

We support diverse ways of processing information. Please contact us if you need assistance with your application.

Applications will be sifted throughout, and we reserve the right to close the vacancy early.

INDHIGH

Equality, Diversity, and Inclusion:

We’re committed to building diverse talent at Golding. Our strengths come from many unique perspectives, and we promote flexible working to foster a vibrant and inclusive environment where everyone can be themselves.

We welcome applicants from all backgrounds and are dedicated to providing equal opportunities regardless of ethnicity, gender, sexual orientation, marital status, religion, age, or disability.