Property Services Advisor - 12-month secondment

JR United Kingdom; Hemel Hempstead; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading company seeks a Property Services Advisor responsible for addressing property-related queries and managing workflows to ensure a safe environment. This hybrid role emphasizes excellent communication skills and customer-first behaviors, offering growth opportunities within a supportive team.

Qualifications

• Minimum 1 year in telephony-based customer service.
• Strong IT skills with proficiency in MS Office and Excel.
• Demonstrated ability to manage workflows efficiently.

Responsibilities

• Serve as the first point of contact for property-related inquiries.
• Manage workflows to ensure timely progress on tasks.
• Ensure effective communication with suppliers and colleagues.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Ability to multitask

Resilience

Problem-solving attitude

Tools

MS Office

Excel

Job description

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role aims to provide a safe and comfortable environment, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns from Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, a rotational shift on Saturdays every 6 weeks from 08:00 – 15:30 is required.

We offer hybrid working, with at least two days per week at our Swindon, Northampton, or Bournemouth office. Further details will be provided by your hiring manager.

You will handle tasks from answering calls to managing larger repairs, ensuring actions are taken by our supply chain, and supporting colleagues across the estate.

You’ll manage workflows to ensure activities progress within agreed timescales and find solutions outside of standard processes.

The initial six months will involve understanding various suppliers and solutions to provide the best support.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors include:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Showcasing how you embody these behaviors can strengthen your application.

At Nationwide, we are committed to fairer finances, putting customers first, sharing profits, and supporting communities. If you’re passionate about making a difference, this role offers growth and recognition.

To apply, click the ‘Apply Now’ button, attach your CV, and answer a few questions. We will contact all applicants after the closing date.