Property Services Advisor - 12-month secondment

JR United Kingdom; Crawley; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A leading mutual organization seeks a Property Services Advisor for a 12-month secondment in Crawley. This role entails managing property-related customer queries, case management, and coordination with engineering teams to ensure a smooth operation of services. With hybrid working arrangements, you will be part of a team committed to providing excellent support and enhancing the workplace environment for colleagues across their estate.

Qualifications

• Minimum experience in telephony-based customer service is required.
• Strong communication and IT skills are essential.

Responsibilities

• Answer calls and manage property-related repairs.
• Triage issues and log faults efficiently.
• Work closely with the supply chain and support teams.

Skills

Telephony-based customer service

Excellent communication skills

IT literacy (MS Office, Excel)

Multitasking ability

Resilience

Positive problem-solving approach

Job description

Social network you want to login/join with:

Property Services Advisor - 12-month secondment, Crawley, West Sussex

col-narrow-left

Client:

Nationwide Building Society

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks.

We offer hybrid working, combining office presence and home working, with at least two days per week at our Swindon, Northampton, or Bournemouth office. Further details will be provided if your application is successful.

Your responsibilities include answering calls, case managing repairs, and ensuring actions are taken by our supply chain. You will work closely with the wider team to support colleagues across the estate, manage workflows, and find solutions outside of standard processes.

The role requires minimum experience in telephony-based customer service, excellent communication skills, IT literacy (MS Office including Excel), multitasking ability, resilience, and a positive problem-solving approach.

Our customer-first behaviors include:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Showcasing these behaviors in your application will strengthen your candidacy.

We are a purpose-driven mutual organization owned by our members, committed to fairer finances and putting customer needs first. If you are inspired by this mission and eager to make a meaningful impact, you are a good fit.

We value growth, recognize achievements, and work for the good of our customers and communities. Join us if this role excites you. Please click ‘Apply Now,’ attach your CV, and answer a few questions. We will contact all applicants after the closing date.