Property Relationship Manager: Landlord & Tenant Lead

John Shepherd Sales & Lettings; Worthing; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Contributory pension

Retail discounts

Wellbeing support

Employee Assistance Programme

Smart Tech Scheme

Enhanced family-friendly leave

Funding for qualifications

Job summary

Charters, part of Lomond Group, is seeking a Property Relationship Manager for our Worthing office to support landlords and tenants from inspections to tenancy compliance.

You'll manage portfolios, build strong relationships, coordinate repairs, and ensure safety standards while delivering excellent customer service. This full-time role offers a competitive salary and opportunities for professional development.

Qualifications

• Experience in property environment would be advantageous
• Background delivering exceptional customer service with a customer-focused approach
• Full UK driving licence and access to your own vehicle
• Strong communication and problem-solving skills
• Excellent organisation and attention to detail
• Confidence managing conversations and expectations
• Ability to juggle priorities and meet deadlines
• An interest in property and a willingness to keep developing your knowledge

Responsibilities

• Manage your property portfolio, keeping records accurate and up to date
• Build strong relationships with landlords, tenants and contractors
• Coordinate repairs and maintenance, ensuring work is completed to a high standard
• Keep properties legally compliant and safety standards on track
• Arrange inspections and mid-term checks and follow up actions promptly
• Handle tenant queries and complaints professionally
• Manage tenancy notices accurately and within required timescales
• Prioritise competing issues and keep everyone informed

Skills

Property management

Customer service

Communication

Organisation

Job description

Charters, part of Lomond Group, is seeking a Property Relationship Manager for our Worthing office to support landlords and tenants from inspections to tenancy compliance.

You'll manage portfolios, build strong relationships, coordinate repairs, and ensure safety standards while delivering excellent customer service. This full-time role offers a competitive salary and opportunities for professional development.