Property Portfolio Relations Lead

John Shepherd Sales & Lettings; Birmingham; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Lomondlife discounts

Wellbeing resources

EAP counselling

Annual leave purchase scheme

Smart Tech Scheme

Cycle2Work

Family Friendly Leave

Competitive base pay

Performance bonuses

Pension plan

Professional qualifications funding

Company socials

Job summary

John Shepherd is seeking a Property Relationship Manager to join the Solihull team. The role is full-time and permanent, with a typical Monday–Friday schedule. OTE up to £30k per annum, reflecting base pay plus commission and performance bonuses.

You will manage up to 250 properties, upsell services, and handle mid-term inspections and arrears claims as part of a fast-paced, customer-focused team. The company supports development and rewards loyalty.

Qualifications

• 1 year of experience in a comparable role.
• Excellent communication and negotiation skills.
• Customer-focused with strong interpersonal abilities.

Responsibilities

• Management of up to 250 Properties Under Management (PUM).
• Understanding and upselling John Shepherd Lettings & Property Management services including ancillary and peripheral products.
• Managing Mid Term Inspection follow ups, quality and trade discount earnings.
• Weekly Arrear management including Rent & Legal Protection submission claims and management.
• Inspection reports for your portfolio including management of quality of content.

Skills

Interpersonal skills

Negotiation

Customer service

Communication

Job description

John Shepherd is seeking a Property Relationship Manager to join the Solihull team. The role is full-time and permanent, with a typical Monday–Friday schedule. OTE up to £30k per annum, reflecting base pay plus commission and performance bonuses.

You will manage up to 250 properties, upsell services, and handle mid-term inspections and arrears claims as part of a fast-paced, customer-focused team. The company supports development and rewards loyalty.