Property Operations Manager

Tristone Nash; Hemel Hempstead; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Tristone Nash is seeking a Property Operations Manager on a 6-month contract to lead delivery of responsive repairs, major works, and estate services across a regional portfolio. Based from home with occasional site meetings, you will manage contractor partnerships, budgets and compliance while driving service excellence and value for money for residents.

Reporting to senior leadership, you will oversee a team of partnering surveyors and ensure alignment with organisational objectives and

Qualifications

• Proven experience managing strategic contractor partnerships in social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading geographically dispersed surveying or operational teams.
• Excellent stakeholder management and influencing skills.
• Experience managing large operational budgets and driving value for money.

Responsibilities

• Lead regional delivery of planned investment, major works, repairs, voids and estate services.
• Build and maintain long-term partnerships with contractors and supply chain.
• Drive contractor performance through contract management and KPI monitoring.
• Champion customer-focused service delivery with residents at the heart of decisions.

Skills

Contract management

Budget management

Stakeholder management

Contractor partnerships

Leadership

Education

HND in Construction/Building Surveying/Property

Job description

Property Operations Manager

6-Month Contract

Home based with occasional site meetings

Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services?

A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract. This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships.

The Role

Reporting to the Assistant Director of Responsive Repairs & Capital Investment, you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives.

You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement.

Key Responsibilities

• Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services.
• Build and maintain long-term strategic partnerships with key contractors and supply chain partners.
• Drive contractor performance through effective contract management, KPI monitoring and continuous improvement.
• Champion customer-focused service delivery, ensuring residents remain at the heart of decision making.
• Embed organisational values across all partnership arrangements.
• Develop innovative ways of working to improve efficiency, reduce costs and maximise social value.
• Support procurement, mobilisation and ongoing performance management of new contractors.
• Manage regional budgets and ensure services are delivered within agreed financial parameters.
• Ensure full compliance with statutory, contractual and regulatory requirements.
• Produce performance reports and strategic insights for senior leadership.

About You

We're looking for someone who can demonstrate:

• Extensive experience managing strategic contractor partnerships within social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading geographically dispersed surveying or operational teams.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience managing large operational budgets and driving value for money.
• Knowledge of construction contracts, building defects, housing maintenance and compliance.
• A proven track record of delivering service improvements, innovation and customer satisfaction.
• HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline.
• Full UK Driving Licence.