Contract Manager (Operations)

Hyperion Partners Limited; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hyperion Partners is partnering with a London-based Housing Association to recruit an experienced Contract Manager (Operations). The role focuses on ensuring operational service contracts perform as intended, with suppliers meeting contractual commitments to deliver high-quality resident services.

You'll oversee contract performance, monitor governance, manage risk, and drive continuous improvement across a diverse operational portfolio, reporting to senior leadership on performance and

Qualifications

• Proven experience managing operational service contracts.
• Strong knowledge of supplier and contractor performance management.
• Experience monitoring KPIs, SLAs and service performance.
• Excellent stakeholder management and relationship-building skills.
• Strong understanding of contract compliance and governance.
• Experience carrying out audits and managing contractual risk.
• Ability to investigate service failures and implement corrective actions.
• Excellent communication and reporting skills, with confidence presenting information to senior stakeholders.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage operational service contracts throughout their lifecycle.
• Monitor supplier performance against KPIs, SLAs and contractual obligations.
• Build strong relationships with contractors, service providers, local authorities and internal stakeholders.
• Identify service failures and contractual risks, implementing corrective action where required.
• Carry out contract audits, compliance reviews and governance activities.
• Investigate contract breaches and ensure issues are resolved effectively.
• Manage contract variations, extensions and change control processes.
• Produce clear and insightful performance reports for senior leadership.
• Support continuous improvement by reviewing contract management processes and identifying efficiencies.
• Ensure contracts consistently deliver value for money while maintaining high-quality services for residents.

Skills

Operational contract management

KPIs & SLAs

Stakeholder management

Governance & risk

Audit & compliance

Contract performance monitoring

Reporting to senior leadership

Problem solving

Job description

Hyperion Partners are delighted to be working in partnership with a leading London-based Housing Association to recruit an experienced Contract Manager (Operations).

This is an excellent opportunity for a commercially minded contract management professional who enjoys improving service delivery, managing supplier performance, and ensuring contracts deliver real value. If you thrive in an operational environment where relationships, governance and accountability are key, we'd love to hear from you.

The Opportunity

This is not a construction or project delivery role.

Instead, you'll be responsible for ensuring operational service contracts perform as intended, suppliers deliver on their contractual commitments, and residents receive consistently high-quality services.

Working closely with internal stakeholders, contractors and external partners, you'll oversee contract performance, monitor compliance, manage risk and drive continuous improvement across a diverse operational portfolio.

You'll play a key role in ensuring contractual obligations are translated into effective day-to-day service delivery while providing assurance to senior leadership that services are performing to the required standards.

Key Responsibilities

• Manage operational service contracts throughout their lifecycle.
• Monitor supplier performance against KPIs, SLAs and contractual obligations.
• Build strong relationships with contractors, service providers, local authorities and internal stakeholders.
• Identify service failures and contractual risks, implementing corrective action where required.
• Carry out contract audits, compliance reviews and governance activities.
• Investigate contract breaches and ensure issues are resolved effectively.
• Manage contract variations, extensions and change control processes.
• Produce clear and insightful performance reports for senior leadership.
• Support continuous improvement by reviewing contract management processes and identifying efficiencies.
• Ensure contracts consistently deliver value for money while maintaining high-quality services for residents.

About You

We're looking for someone who can confidently hold suppliers to account whilst building positive, collaborative relationships.

You'll be able to interpret contractual requirements, challenge poor performance where necessary, and work with operational teams to deliver practical solutions.

You'll ideally have experience within a Housing Association, Local Authority, Facilities Management, Healthcare, Student Accommodation or another service-led environment.

Essential Experience

• Proven experience managing operational service contracts.
• Strong knowledge of supplier and contractor performance management.
• Experience monitoring KPIs, SLAs and service performance.
• Excellent stakeholder management and relationship-building skills.
• Strong understanding of contract compliance and governance.
• Experience carrying out audits and managing contractual risk.
• Ability to investigate service failures and implement corrective actions.
• Excellent communication and reporting skills, with confidence presenting information to senior stakeholders.
• Strong analytical and problem-solving abilities.

What's in it for You?

• Join a respected Housing Association making a genuine difference to communities across London.
• Hybrid working with an excellent work-life balance.
• Opportunity to influence contract performance across a large operational portfolio.
• Work closely with senior leadership and play a key role in improving services for residents.
• Competitive salary and comprehensive benefits package.
• Long-term career development within a progressive organisation.

If you're an experienced Contract Manager who enjoys improving operational performance, building strong supplier relationships and ensuring contracts deliver outstanding services, we'd love to hear from you.