Property Manager: Residential Lettings & Landlord Liaison

E Personnel Recruitment; Leatherhead; On-site; GBP 26,000 - 36,000; Full time

Job summary

E Personnel Recruitment is seeking an experienced Property Manager to join a respected independent estate agency. You will manage a portfolio of residential properties, acting as the main contact for landlords and tenants and ensuring high standards of maintenance and service.

You will coordinate inspections, handle tenancy changes, manage compliance with regulations, and work with lettings, accounts and admin teams to deliver a seamless client experience. A full UK driving licence is required.

Qualifications

• Strong knowledge of residential tenancy legislation and compliance requirements.
• Excellent communication and relationship-building skills.
• Highly organised with the ability to manage multiple priorities.
• Strong negotiation and problem-solving abilities.
• Ability to work effectively under pressure and manage a busy workload.
• Professional and customer-focused approach.
• Competent using Microsoft Office and property management software.

Responsibilities

• Manage a portfolio of residential rental properties from move-in through to tenancy end.
• Act as the primary point of contact for landlords and tenants, providing professional advice and support.
• Coordinate maintenance issues, obtaining quotations and instructing contractors where appropriate.
• Ensure repairs are completed efficiently whilst maintaining excellent customer service.
• Carry out property inspections and prepare detailed reports.
• Monitor tenancy renewals and negotiate extensions where required.
• Manage tenancy check-ins and check-outs, including deposit negotiations where necessary.
• Ensure full compliance with current lettings legislation and property regulations.
• Liaise with contractors, inventory clerks, utility companies and other third parties.
• Handle maintenance emergencies and resolve issues promptly.
• Keep landlords informed of property performance, maintenance requirements and tenancy updates.
• Maintain accurate records using the company's property management software.
• Work closely with the Lettings, Accounts and Administration teams to ensure a seamless customer experience.
• Build long-term relationships that encourage landlord retention and repeat business.

Skills

Residential tenancy legislation

Communication

Organised

Negotiation

Problem solving

Customer focus

Microsoft Office

Property management software

Tools

Microsoft Office

Property management software

Job description

E Personnel Recruitment is seeking an experienced Property Manager to join a respected independent estate agency. You will manage a portfolio of residential properties, acting as the main contact for landlords and tenants and ensuring high standards of maintenance and service.

You will coordinate inspections, handle tenancy changes, manage compliance with regulations, and work with lettings, accounts and admin teams to deliver a seamless client experience. A full UK driving licence is required.