Property Manager

Career Studio; Wellington; On-site; GBP 27,000 - 33,000; Full time

Job summary

Career Studio is seeking a proactive Property Manager to join their lettings team in Telford. The role focuses on delivering excellent tenant and landlord service throughout the tenancy lifecycle, with emphasis on organisation and proactive problem-solving.

Key duties include rent collection, viewings support, supplier coordination, and compliance fl ags. The ideal candidate will manage multiple tasks efficiently and build lasting client relationships in a busy environment.

Qualifications

• Experience in residential lettings or tenancy management is essential.
• Strong organisational skills and ability to prioritise competing tasks.
• Excellent written and verbal communication and rapport-building abilities.

Responsibilities

• Provide a professional response to enquiries and visitors.
• Attend property viewings when required.
• Manage rent collection and landlord payments administration.
• Process supplier invoices and coordinate contractor payments.
• Monitor arrears and liaise with tenants/landlords to resolve balances.
• Oversee move-outs, deposit negotiations, and returns.
• Arrange rent reviews and serve notices per legislation.
• Ensure scheduling of compliance certificates (Gas Safety, EPCs, EICRs).
• Schedule property inspections and prepare detailed landlord reports.
• Handle maintenance requests from reporting to completion with stakeholders.
• Maintain strong relationships with landlords, tenants and contractors.

Skills

Organised

Proactive

Communication

Customer service

Relationship building

Multitasking

Independent worker

Job description

Property Manager

Telford

Basic Salary 30,000

Our client is looking for a proactive and customer focused Property Manager to join their very busy Lettings Team in Telford Excellent opportunity to join an expanding team The successful individual needs to be motivated, enjoy building long term relationships, a strong multi-tasker and can ensure all tenancy matters are dealt with efficiently and professionally throughout the entire tenancy lifecycle

Key duties

• Provide a professional response for incoming enquiries and office visitors
• Support the lettings team by attending property viewings when required
• Manage the collection of rent and administration of landlord payments
• Process supplier invoices and coordinate contractor payments accurately
• Monitor tenant arrears, communicating with tenants and landlords to resolve outstanding balances promptly
• Manage the move out process, including negotiating deposit deductions and coordinating deposit returns
• Oversee rent increase reviews and serve notices in line with current legislation
• Monitor and arrange the renewal of key compliance certificates, including Gas Safety Certificates, EICRs and EPCs
• Schedule and conduct property inspections, producing detailed and accurate reports for landlords
• Manage maintenance requests from initial reporting through to completion, liaising with landlords, tenants and contractors throughout
• Build and maintain strong relationships with landlords, tenants and contractors
• Ensure tenancy records, property files, compliance documents are up to date

Key characteristics required

• Naturally well-organised and able to manage a varied workload effectively
• Proactive and solutions focused with a positive, can do attitude
• Confident in handling difficult conversations professionally and empathetically
• Excellent at building rapport and maintaining strong client relationships
• Strong communicator with outstanding written and verbal communication skills
• Comfortable working independently and as part of a team
• Able to deliver first class customer service at all times
• Use own initiative to effectively prioritise workloads under pressure

The successful candidate MUST have experience within residential lettings, property management or tenancy management