Property Manager

LGBT Jobs; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

Brand-new office environment

Job summary

Travel Chapter’s Property Management team coordinates housekeeping and maintenance across a regional portfolio of holiday properties, ensuring guests are supported and properties are guest-ready.

Based in Salcombe Regis, this 0.6 FTE, Friday and Saturday core role operates across six days with an on-call rota and retainer payments; you’ll work with a friendly team in a brand-new office with free parking.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Excellent organisational, planning and multitasking skills.
• A positive, solutions-focused mindset.
• The ability to build strong relationships with a wide range of people.
• High attention to detail and a focus on presentation standards.
• Confidence using systems, data and structured processes.
• Flexibility to support a 7-day operation, including the core days listed above.

Responsibilities

• Coordinating Managed Services across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem-solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Supporting the onboarding of new properties and portfolio growth
• Delivering service aligned to homeowner expectations and KPIs

Skills

Customer service

Organisational skills

Multitasking

Solutions-focused

Relationship building

Attention to detail

Systems usage

Flexibility

Job description

Property Management role in Salcombe Regis

0.6 FTE, core days Friday and Saturday

Coordinates housekeeping and maintenance for holiday properties

On-call rota for seven-day operation with retainer payments

Focus on creating outstanding guest and homeowner experiences

Location: Salcombe Regis (office based)
Employment Type: Permanent
Hours of Work: 0.6 FTE (approx. 22.5 hours)
Work pattern: This role operates across six days, Monday to Saturday. Core working days will be Friday and Saturday

Create an outstanding experience for guests and homeowners

Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready.

This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office in Salcombe Regis with free parking.

Your next chapter

We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.

What you’ll be doing

• Coordinating Managed Services across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem-solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Supporting the onboarding of new properties and portfolio growth
• Delivering service aligned to homeowner expectations and KPIs

Operational cover & on-call

To support our seven-day operation, the team participates in an on-call rota. Current on-call hours are 5:00pm to 8:15pm Monday to Thursday, Friday 5:00pm to 9:00pm and Sundays 9:00am - 6:15pm, with retainer payments made in addition to salary.

What you’ll bring

• Proven customer service experience in a fast-paced environment
• Excellent organisational, planning and multitasking skills
• A positive, solutions-focused mindset
• The ability to build strong relationships with a wide range of people
• High attention to detail and a focus on presentation standards
• Confidence using systems, data and structured processes
• Flexibility to support a 7-day operation, including the core days listed above

Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful, but is not essential.

Why Travel Chapter

Travel Chapter is a certified B Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.

You’ll enjoy:

• A brand-new office environment
• Free on-site parking
• A supportive and experienced team
• Real ownership and variety in your work
• A people-first, values-led culture