Guest Experience & Property Operations Lead

Travel Chapter; Salcombe Regis; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Free on-site parking

Brand-new office

Ownership of work

Job summary

Travel Chapter is seeking a Property Manager in Salcombe Regis to coordinate housekeeping, maintenance and guest support for a regional portfolio of holiday homes. Based in a brand-new office with free parking, you will join an established team in a fast-paced, guest-focused environment.

This 0.6 FTE role requires flexibility to cover a seven-day operation, with core days Friday and Saturday, and on-call duties as part of rotation. Experience in hospitality or property operations is advantageous.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Excellent organisational, planning and multitasking skills.
• A positive, solutions-focused mindset.
• The ability to build strong relationships with a wide range of people.
• High attention to detail and a focus on presentation standards.
• Confidence using systems, data and structured processes.
• Flexibility to support a 7-day operation, including the core days listed above.

Responsibilities

• Coordinating Managed Services across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem-solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Supporting the onboarding of new properties and portfolio growth
• Delivering service aligned to homeowner expectations and KPIs

Skills

Customer service

Organisational skills

Multitasking

Relationship building

Attention to detail

Systems/data literacy

7-day operation flexibility

Job description

Travel Chapter is seeking a Property Manager in Salcombe Regis to coordinate housekeeping, maintenance and guest support for a regional portfolio of holiday homes. Based in a brand-new office with free parking, you will join an established team in a fast-paced, guest-focused environment.

This 0.6 FTE role requires flexibility to cover a seven-day operation, with core days Friday and Saturday, and on-call duties as part of rotation. Experience in hospitality or property operations is advantageous.