Property Manager

BCT Resourcing; Margaretting; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

BCT Resourcing is seeking an experienced Property Manager to join the residential lettings team across a portfolio of properties. You will manage maintenance, compliance and daily issues for landlords, acting as the main point of contact for landlords and tenants while ensuring timely and professional service.

The role offers predominantly home-based work after probation, with some days at the Head Office near Chelmsford or a local branch. Excellent training and career progression await.

Qualifications

• Proven experience within residential lettings or property management is essential.
• A proactive, solutions-focused approach to resolving maintenance issues.
• Excellent verbal and written communication skills.
• Strong organisational and prioritisation abilities.
• The ability to manage multiple tasks and competing priorities.
• Good IT skills and confidence using Microsoft Office and internal property management systems.
• Excellent attention to detail.
• The ability to work independently while also collaborating effectively with branch and head-office teams.

Responsibilities

• Handle maintenance queries from tenants by telephone and email.
• Liaise with landlords, providing regular updates on maintenance issues and resolutions.
• Instruct approved contractors and arrange access for quotations and repairs.
• Monitor the progress of maintenance works through to completion.
• Maintain accurate records of enquiries, actions, conversations and communications within internal systems.
• Coordinate property compliance and safety checks with landlords, tenants, contractors and internal teams.
• Monitor and follow up on compliance documentation, including Gas Safety Certificates, Electrical safety inspections, EPCs, smoke and CO alarms.
• Work closely with local lettings branches and internal teams to ensure properties are managed effectively.
• Proactively identify and resolve issues, ensuring excellent landlord and tenant service at all times.

Skills

Residential lettings experience

Proactive problem-solving

Verbal and written communication

Customer-focused

Organisational skills

Multitasking

MS Office proficiency

Attention to detail

Independent and collaborative work

Tools

Microsoft Office

Property management systems

Job description

Property Manager - Residential Lettings

Location: Chelmsford / Hybrid

Salary: £26,000 - £28,000 per annum

Full-time | Permanent

We are currently recruiting for an experienced Property Manager to join the residential lettings team of a highly successful and established estate agency.

This is an excellent opportunity for an experienced Property Manager, Lettings Manager or Residential Lettings professional looking to join a supportive and well-established business offering comprehensive training, professional development and genuine long-term career opportunities.

Following successful completion of the initial probationary period, the role offers predominantly home-based working, with just 4 days per month required at the company's Head Office on the outskirts of Chelmsford or at a local branch.

The Role

As Property Manager, you will be responsible for managing maintenance, property compliance and day-to-day issues across a portfolio of residential properties on behalf of landlords.

You will act as a key point of contact for landlords and tenants, ensuring maintenance issues are dealt with efficiently while keeping all parties informed throughout the process.

The role will suit a highly organised property professional who enjoys problem-solving, has excellent communication skills and can manage a busy workload while maintaining a high level of customer service.

Key Responsibilities

• Handle maintenance queries from tenants by telephone and email.
• Liaise with landlords, providing regular updates on maintenance issues and resolutions.
• Instruct approved contractors and arrange access for quotations and repairs.
• Monitor the progress of maintenance works through to completion.
• Maintain accurate records of enquiries, actions, conversations and communications within internal systems.
• Coordinate property compliance and safety checks with landlords, tenants, contractors and internal teams.
• Monitor and follow up on compliance documentation, including:
  • Gas Safety Certificates
  • Electrical safety inspections
  • EPCs
  • Smoke and carbon monoxide alarm requirements
  • Other relevant property safety and compliance requirements.
• Work closely with local lettings branches and internal teams to ensure properties are managed effectively.
• Proactively identify and resolve issues, ensuring excellent landlord and tenant service at all times.

About You

We are looking for an experienced Property Manager or residential lettings professional with a proven track record within the property industry.

• Proven experience within residential lettings or property management - essential.
• A proactive, solutions-focused approach to resolving maintenance issues.
• Excellent verbal and written communication skills.
• A confident, professional and customer-focused manner.
• Strong organisational and prioritisation skills.
• The ability to manage multiple tasks and competing priorities.
• Good IT skills and confidence using Microsoft Office and internal property management systems.
• Excellent attention to detail.
• The ability to work independently while also collaborating effectively with branch and head-office teams.

Salary & Benefits

£26,000 - £28,000 per annum, depending on relevant experience, including basic salary and bonuses.

Additional benefits include:

• Predominantly home-based working following probation.
• Hybrid working arrangements.
• Comprehensive initial and ongoing training.
• Professional accreditation opportunities, with relevant course costs funded.
• Generous holiday entitlement.
• Birthday off in addition to standard annual leave.
• Additional holiday entitlement linked to length of service.
• Long-service rewards.
• Supportive working environment.
• Excellent opportunities for career development and progression.

Working Hours

Monday - Friday: 8:30am - 5:30pm

Occasional Saturday working will be required on a rota basis, typically 1 in 6 Saturdays, working from home. Where Saturday working is required, some time off in lieu will be provided.

Hybrid Working

During the initial probationary period, the successful candidate will be office-based at the company's Head Office in the Chelmsford area.

Following successful completion of probation, the role will move to a hybrid working arrangement, with the majority of working time from home and approximately 4 days per month working from the Head Office or a local branch.