Property Manager

Paragon Property; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property management company in Manchester is seeking a dedicated Property Manager to oversee tenant accounts, ensure high satisfaction, and manage property inspections. This entry-level role requires strong communication and customer service skills, with a focus on maintaining positive relationships with tenants and landlords. Join a dynamic team committed to excellence in property management and community engagement.

Qualifications

• Entry level position requiring strong customer service skills.
• Ability to manage tenant accounts and maintain relationships.

Responsibilities

• Ensure rent is paid and manage tenant arrears.
• Act as the main contact for tenants and handle queries.
• Conduct property inspections and coordinate repairs.

Skills

Customer Focus

Integrity

Communication

Job description

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At Paragon Property and My Apartments, we prioritize delivering exceptional living experiences by placing our residents at the heart of everything we do. Our commitment to excellence, integrity, and community engagement drives our approach to property management. By embodying our core values—customer focus, integrity, and a commitment to excellence—you will contribute to creating vibrant communities where residents feel valued and supported.

Key Responsibilities

1. Tenant Accounts: Ensure rent is paid, manage tenant arrears, update records, adhere to procedures, support legal actions if needed, and keep thorough logs of all tenant contact.
2. Tenant liaison and customer service: Act as the main contact for tenants, handle queries professionally, maintain strong relationships, and uphold high service standards.
3. Management of tenancies: Oversee the full move-in process, ensure all paperwork and payments are completed, prepare tenancy documents, and deliver a welcoming experience.
4. Property inspections: Conduct inspections to high standards, address breaches, respond to complaints, and coordinate repairs or renovations.
5. New Developments: Collaborate with the development team to meet customer needs, support site launches, and assist with move-ins and tenant inquiries.
6. Deposits: Manage deposit processes legally, apply fair charges, handle disputes, and maintain tenant relationships.
7. Landlords: Build and maintain relationships, provide updates, seek permissions, and serve as the main link between landlords and tenants.
8. Charges: Understand chargeable costs, work with block management, and identify income opportunities.
9. Flexibility: Be adaptable to working hours, including weekends during busy periods or as required.
10. September move-in and out: Coordinate the September move period, ensure documentation is complete, and facilitate a smooth process for tenants.
11. Collaboration: Work closely with team members, contribute to meetings, and support shared objectives.

Customer Satisfaction & Reviews

Maintain high tenant satisfaction and encourage positive Google reviews to enhance the company's reputation.

Procedures

Adhere to all policies and procedures, stay organized to improve efficiency, and uphold high standards in property management.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management

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